Accounts Manager, Automotive Services (57511)

AAA Northeast • Boston, MA

9h • Remote

About The Position

How would you like to help and serve the members of one of the most trusted brands in America? AAA has been around for 120 years with a proud tradition of service, innovation, and safety. This role is an ideal position for a person who would enjoy representing the interests of AAA Northeast within its contractor network, playing a significant role in driving adoption of AAA programs. Working within an assigned area, this role is responsible for not only developing and maintaining strong relationships with existing automotive contractors (accounts) but establishing relationships with potential new accounts as well. This role is remote eligible and does require extensive driving within the assigned area (points Boston north) during daytime business hours, 3-5 days a week.
NOTE: Although this role is considered remote, please consider your home location when applying. This role involves extensive travel throughout the Boston and North Shore MA area 3-5 days per week.

Requirements

• High School Diploma or GED Required and Bachelor's Degree in Business concentration preferred or 6-8 years of additional relevant experience
• Valid driver’s license required

Nice To Haves

• Ideal relevant experience includes: Automotive industry, logistics, and/or franchise business management, account management, sales background, customer service, performance management, and use of financial & performance metrics.

Responsibilities

• Build and maintain relationships between Contractor network, the Club (Dispatch, Payment Processing, Auditing, Member Relations, Compliance Administration), and the Club’s Preferred Partners.
• Conduct regular in-person contractor visits to build relationships, communicate and reinforce AAA program standards, monitor and review Key Performance Indicators (KPIs).
• Develop action plans to ensure minimum facility requirements and AAA standards are met.
• Analyze territory performance and seasonal resource requirements to ensure service levels are met.
• Manage new contractor process, including recruitment, screening, selection, and onboarding.
• Provide contractor consulting services regarding operational efficiency, financial performance, and viability.
• Support deployment of Road Service systems, technology, and equipment, (e.g. Dispatch system, apps, radios, tablets, testers).
• Prepare materials and coordinate contractor group meetings, including operational review meetings, workgroups, club events, and recognition events.
• Research industry best practices and technologies and share with peers and contractors.
• Other duties as assigned.

Benefits

• Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives.
• employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees