Accounting Tech II

State of Colorado•Denver, CO

3d•Onsite

About The Position

This full-time position is located in the Cashier's Office at the Littleton Campus. The position utilizes excellent customer service skills on a daily basis while interacting with students and staff in accepting payments and deposits at the Cashier window. Primary duties and responsibilities include: Cashiering and Customer Service, Inter-Departmental Coordination, and Account Analysis and Systems Management. The faculty and staff at ACC are passionate about student success. All ACC employees participate as educators striving to create an accessible, inclusive environment that promotes success for students, employees, and the surrounding community.

Requirements

Two (2) years of technical accounting experience or bookkeeping performed as the primary function of the job.
Daily interaction with students, faculty and staff requires that this position have strong interpersonal, communication and organizational skills.
Candidate must have experience providing customer service and interfacing with a variety of people from many levels within an organization and community.
Effective verbal and written communication skills are necessary for success in this position.
Successful candidate must have the ability to remain calm under stressful situations.
Must submit to and successfully complete a pre-employment background check as a condition of hire.
Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from consideration for this position.
Successful candidate must be willing to work before or after normal business hours if requested and overtime as needed.

Nice To Haves

Associate's degree or higher in Accounting.
Experience working with Banner or similar system, especially in the Student and/or Accounts Receivable modules.
Recent experience utilizing computer spreadsheets such as Microsoft Excel.
Relevant State Service listed and considered.
Understand and determine appropriate rules and regulations from various sources.
Attention to detail.
Ability to handle multiple tasks.
Proficiency utilizing a keyboard and 10-key adding machine with speed and accuracy.

Responsibilities

Serve as the primary face-to-face contact for Student Financial Services, providing professional communication and account navigation assistance
Process payments for tuition, fees, and miscellaneous charges with high accuracy and timeliness
Assist students with delinquent accounts, payment plans, financial aid questions, and refund options
Research student accounts and financial aid entries to address inquiries
Balance and close cash drawers daily, preparing and verifying batches and deposits in compliance with cash-handling procedures
Reconcile and deposit daily revenue following established cash-handling procedures
Support scheduled office coverage, including extended hours during peak periods
Manage current and delinquent accounts for campus partners, including the Library and Math Department
Serve as the primary point of contact for campus partners regarding overdue charges and unusual situations
Post charges and payments, place holds, and maintain records for library and calculator fees
Maintain spreadsheets to track charges, payments, and delinquent accounts
Review and process interdepartmental cash transmittals and serve as the primary contact for departments submitting funds
Reconcile RTD bus pass and ticket sales and process graduation applications
Forward delinquent accounts to collections and post received payments
Provide delinquent account information to collections specialists
Research student accounts and financial aid data to explain costs, timelines, disbursements, drops, and available options
Utilize refund and payment plan systems to educate students on refund options, address requirements, payment schedules, and system navigation
Process EFT payments, returned mail, and 1098-T statements
Post bookstore charges and reconcile e-payment reports
Research and resolve NSF transactions, including notifications, holds, and collections
Post and reconcile RTD bus pass and ticket sales
Maintain tracking logs and utilize scanning software
Write, update, and maintain clear operational procedures for cashiering and interdepartmental processes
Refer students to Financial Aid when appropriate
Serve as the primary contact for the Student Financial Services Cashier staff by managing the phone line and email account
Ensure all messages are returned as quickly as possible and by the end of the business day
Provide comprehensive support to the team, including cross-training on Tech II processes
Assist with analyzing errors and making corrections as needed
Cover for absences and provide structure within the office to accomplish workload
Back up other Student Financial Services positions as required
Provide assistance to the Accounting Tech III with complex third-party billing and collections processes
Participate in ongoing training and staff development to maintain current knowledge of office systems and professional best practices
Perform other duties as assigned to support departmental goals