Accounting Systems Support Specialist
About The Position
We are seeking a unique individual who: Displays excellent soft skills to be a direct point of contact for customers of the division and external customers, both in writing and over the phone Feels both comfortable and competent to deliver formal training to an adult audience on topics related to the position Can work ‘behind the scenes’ in a proprietary accounting system to test functionality, provide technical assistance to users, and support security access requests Can perform a variety of transactional accounting functions This position supports state agencies related to: State Accounting, Budgeting, and Human Resource System (SABHRS) and Statewide Accounting processes. Key responsibilities include acting as the primary contact for the Statewide Accounting Help Desk, researching and resolving cases in ServiceNow, testing system functionality, and assisting with year-end activities. The role also involves completing IRS 1099 and 1042 reporting, providing agency training on various SABHRS modules, and performing other miscellaneous accounting tasks. Additionally, this position responds to daily calls from the public and other state agencies.
Requirements
- An associate degree in Accounting or Information Technology; AND
- Two years of accounting experience; OR
- Alternate combinations of education and experience will be considered on a case-by-case basis.
- Knowledge of: Automated accounting systems
- Governmental accounting principles, practices, and procedures
- Generally Accepted Accounting Principles (GAAP)
- Ability to: Provide excellent customer service
- Build working relationships
- Communicate at an advanced level, both verbally and in writing
- Provide basic technical support to a proprietary accounting system
- Prepare and deliver training to an adult audience on topics related to position requirements
- Maintain, update and follow policies and procedures, as well as identify operational efficiencies
- Prioritize workload and work on multiple tasks
- Plan, organize, gather information, and conduct research
- Resolve issues using critical thinking skills
- Perform work both individually and as a team member
Nice To Haves
- SABHRS experience is preferred
Responsibilities
- acting as the primary contact for the Statewide Accounting Help Desk
- researching and resolving cases in ServiceNow
- testing system functionality
- assisting with year-end activities
- completing IRS 1099 and 1042 reporting
- providing agency training on various SABHRS modules
- performing other miscellaneous accounting tasks
- responding to daily calls from the public and other state agencies
Benefits
- Work/life Balance
- Health Coverage
- Retirement plans
- Paid Vacation and Sick Leave and Holidays
- Public Service Loan Forgiveness (PSLF)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
