Systems Support Specialist

Leidos • Huntsville, AL

23h

About The Position

Looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like the kind of environment where you can thrive, keep reading! The Digital Modernization Sector brings together our digital transformation and IT programs, allowing us to better serve our customers through scale and repeatability. (Group Profile/Link to Group page) - https://www.leidos.com/capabilities/digital-modernization Your Next Great Adventure Awaits! Please Note: This position is currently unfunded and contingent upon customer approval.. The selected candidate may not begin work until funding and customer approval received Leidos is seeking a System Support Specialist! Primary Responsibilities: Use a variety of network management and diagnostic tools for monitoring, troubleshooting communications-related problems for NASA’s Mission Network known as NASCOM. Monitoring and some maintenance assistance will be required of Cisco Routers & Switches, Junipers Routers. Operating NASA unique hardware items is also required. Candidate will support the network’s operations and day-to-day activities in support of NASA missions. Working directly with other NASA centers and customers to help resolve real-time network and dataflow problems which are unique to NASA. Candidate will be involved in several activities including the testing and implementation of new network services. Position is in the NASCOM Mission Alternate Operating Facility (MAOF), a 24X7 network operation center, that will be fully integrated with the NASCOM Operations Management Center in Greenbelt, Maryland. The MAOF will require supporting non-standard shifts, weekends, and holidays. Candidate must be able to pass both a written and practical certification test associated with the operations of the Mission Network within 180 days of hire.

Requirements

• Knowledge of TCP/IP technology.
• Knowledge of IP Addressing and subnet masking.
• Excellent writing and oral communications skills.
• Hands-on experience with standard industry products e.g. Cisco, Juniper, and Ciena.
• Effective communicator and able to coordinate network and customer issues with other technical sections.
• Ability to multi-task and respond quickly to real-time dataflow issues.
• Ability to work non-standard work hours/shifts.
• Pleasant personality.
• Knowledge of Network Monitoring tools, e.g. NNMi, Specturm, MRTG, CACTI.
• Experience in supporting Wide Area Networking connectivity.
• US Citizenship is required and able to obtain at minimum Public Trust clearance.
• HS and 4+ years of relevant experience.

Nice To Haves

• Knowledge of normal trouble ticket processes.
• Knowledge and hands on experience with data analyzers, network probes and other network diagnostic and performance measurement devices.
• Experience in performing traceroutes, executing ping test.
• Experience in WAN protocols such as SONET and MPLS.
• Experience working with Commercial Carrier service providers, e.g., AT&T, Verizon.
• Knowledgeable of transmission principals including T1, T3, DS-3 &OC-3/48.
• Knowledge of serial interfaces including RS232, V.35 and RS 449 preferred.
• Knowledge of Linux.
• Candidate must have or be able to obtain a Public Trust with a Level of Confidence of 50 or higher.
• Current holders of either a CCNA, CCNP or JNCIA.

Responsibilities

• Use a variety of network management and diagnostic tools for monitoring, troubleshooting communications-related problems for NASA’s Mission Network known as NASCOM.
• Monitoring and some maintenance assistance will be required of Cisco Routers & Switches, Junipers Routers.
• Operating NASA unique hardware items is also required.
• Candidate will support the network’s operations and day-to-day activities in support of NASA missions.
• Working directly with other NASA centers and customers to help resolve real-time network and dataflow problems which are unique to NASA.
• Candidate will be involved in several activities including the testing and implementation of new network services.
• Position is in the NASCOM Mission Alternate Operating Facility (MAOF), a 24X7 network operation center, that will be fully integrated with the NASCOM Operations Management Center in Greenbelt, Maryland.
• The MAOF will require supporting non-standard shifts, weekends, and holidays.
• Candidate must be able to pass both a written and practical certification test associated with the operations of the Mission Network within 180 days of hire.

Benefits

• Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.
• Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.
• More details are available here.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED