Accounting Systems Support Specialist

State of Montana•Helena, MT

About The Position

We are seeking a unique individual who: Displays excellent soft skills to be a direct point of contact for customers of the division and external customers, both in writing and over the phone Feels both comfortable and competent to deliver formal training to an adult audience on topics related to the position Can work ‘behind the scenes’ in a proprietary accounting system to test functionality, provide technical assistance to users, and support security access requests Can perform a variety of transactional accounting functions This position supports state agencies related to: State Accounting, Budgeting, and Human Resource System (SABHRS) and Statewide Accounting processes. Key responsibilities include acting as the primary contact for the Statewide Accounting Help Desk, researching and resolving cases in ServiceNow, testing system functionality, and assisting with year-end activities. The role also involves completing IRS 1099 and 1042 reporting, providing agency training on various SABHRS modules, and performing other miscellaneous accounting tasks. Additionally, this position responds to daily calls from the public and other state agencies.

Requirements

An associate degree in Accounting or Information Technology; AND
Two years of accounting experience; OR
Alternate combinations of education and experience will be considered on a case-by-case basis.
Knowledge of Automated accounting systems
Knowledge of Governmental accounting principles, practices, and procedures
Knowledge of Generally Accepted Accounting Principles (GAAP)
Ability to Provide excellent customer service
Ability to Build working relationships
Ability to Communicate at an advanced level, both verbally and in writing
Ability to Provide basic technical support to a proprietary accounting system
Ability to Prepare and deliver training to an adult audience on topics related to position requirements
Ability to Maintain, update and follow policies and procedures, as well as identify operational efficiencies
Ability to Prioritize workload and work on multiple tasks
Ability to Plan, organize, gather information, and conduct research
Ability to Resolve issues using critical thinking skills
Ability to Perform work both individually and as a team member