Accounting Support Specialist

JobTread Software•Dallas, TX

25d•Onsite

About The Position

JobTread is seeking a skilled, customer-focused accounting professional to join our Support team as an Accounting Support Specialist. In this role, you'll serve as the go-to resource for accounting and QuickBooks-related questions from our customers, especially related to the JobTread + QuickBooks Online integration. Beyond 1:1 support, you'll help educate and train the customers by creating knowledge-based content, short videos, and internal training resources. This is an ideal role for someone who can solve problems, communicate clearly with accountants and non-accountants, and is excited to partner with our Product, Customer Success, and Support teams to improve the customer experience.

Requirements

Bachelor's degree in Accounting (preferred)
Prior experience supporting construction companies (in-house or as a service provider).
Advanced working knowledge of QuickBooks Online, including setup, troubleshooting, and best-practices.
Comfort explaining accounting concepts in a clear, easy-to-understand manner.
Training/content creation experience (help articles, videos, webinars, etc).
Software experience, especially supporting an integration or workflow-heavy product.
Strong written communication skills with ability to turn repeat questions into clear documentation customers can follow.
Organized, efficient, and ability to manage multiple cases and priorities at once.
Proactive problem-solver with a strong ownership mentality.
Comfortable in a fast-paced, collaborative environment and adaptable to shifting priorities.

Nice To Haves

QuickBooks ProAdvisor, bookkeeping certifications, or equivalent credentials are a plus.

Responsibilities

Handle support cases related to JobTread's accounting and job costing-related workflows as well as the JobTread + QuickBooks Online integration
Diagnose issues by reviewing customer configuration, mapping, sync behavior, and workflow setup; identify root causes and provide clear next steps.
Support customers with accounting-related use cases (e.g., payments, deposits, change orders, cost tracking, job profitability, reconciliation-friendly workflows).
Translate accounting concepts into practical guidance for construction business owners with varying levels of bookkeeping knowledge.
Host recurring virtual "office hours" with customers to help answer common questions.
Create and maintain high-quality help-desk articles, troubleshooting guides, and short instructional videos related to accounting workflows and the QuickBooks integration.
Monitor and update the accounting-related knowledge base to keep content accurate, current, and easy to understand.
Provide internal training and documentation to help better handle accounting-related questions as they arise.