Accounting Success Specialist

GreenSlate•N/A, AZ

3d•$50,000 - $60,000•Remote

About The Position

As an Accounting Success Specialist at GreenSlate, you will be the primary point of contact for clients using our production accounting and payroll software. You’ll assist by answering questions via phone, email, and chat, resolving issues, and ensuring every user has the knowledge and tools needed to succeed. You will work closely with internal teams to escalate bugs, contribute to QA testing, and help shape a consistently positive client experience. Your accounting expertise and service mindset will directly strengthen the relationships that set GreenSlate apart in the entertainment industry. This position is remote within the United States; candidates must be located in the Pacific Time Zone to be considered. GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit greenslate.com.

Requirements

Ability to deal with high volumes and work under pressure
A desire to find the solution, not just finish the task
Enthusiastic attitude about providing superior customer service
Excitement to learn the ins and outs of GreenSlate software platforms
Experience supporting accounting or other business operations software
Experience with personal computers and printer desktop support
Excellent listening and communications skills
Focused and detail-oriented

Nice To Haves

Knowledge of the basics of production accounting is a plus!

Responsibilities

Work directly with clients to answer their accounting and other software support questions, via phone, email, or chat
Assist with QA testing of new software releases
Transfer/escalate issues to other team members as required
Utilize HubSpot help desk software to log tickets and resolutions
Submit software development requests and bugs to development on behalf of users
Assist with planning and coordinating user communications as necessary
Perform data integrity GL reconciliations on the client's behalf as necessary