Accounting Operations Supervisor

National DCP•Duluth, GA

9d•Hybrid

About The Position

The Supervisor provides leadership, review, control ownership, and accountability for the Restaurant Solutions receivable and payable portfolio, including but not limited to new store opening and remodel activity. The role leads the daily operating rhythm for customer billing, supplier-related activity, reconciliations, aging, exception resolution, and project closeout. The Supervisor helps protect cash flow and the customer experience by promoting timely, accurate, and coordinated processing across Accounting, Restaurant Solutions Group, customers, and silent channel partners.

Requirements

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred; equivalent education and relevant experience may be considered.
3 to 5 years of accounts receivable, billing, accounting operations, collections, or related finance experience, preferably in a high-volume environment.
Prior supervisory, team lead, or work-review experience, including assigning work, monitoring progress, coaching team members, and ensuring accountability.
Strong knowledge of AR processes, reconciliations, cash application, aging management, exception resolution, and month-end close support; SAP experience preferred.
Strong Excel, communication, prioritization, and problem-solving skills, with a detail-oriented, control-minded approach and ability to work across internal and external stakeholders.
Working experience utilizing Microsoft Office Suite, Excel, Teams; ARIBA experience strongly preferred.

Responsibilities

Lead and direct the day-to-day work of the AR team supporting Restaurant Solutions, including new store openings and remodels.
Assign priorities, monitor workload, provide coaching, reinforce accountability, and maintain clear ownership of open items.
Review work prepared by the AR Senior Specialist and ensure documentation supports the completeness, accuracy, and timeliness of key activities.
Provide coverage planning for critical Restaurant Solutions processes.
Review customer billings, debit memos, credit memos, markup, freight, fees, and project closeouts for accuracy and appropriate support.
Ensure customer billing and related supplier activity are processed in a coordinated timeframe and that corrections are identified and resolved promptly.
Approve billing adjustments and project closeouts in accordance with established authority levels and procedures.
Monitor open orders, unbilled items, receivable balances, and project completion status.
Review daily reconciliations of partner source files, customer invoice uploads, supplier invoice activity, cash receipts, applications, and unapplied cash.
Ensure SAP-generated control totals are compared with source-file totals and that mismatches are researched and resolved before processing is considered complete.
Confirm that missing, duplicate, incorrect, or unmatched activity is documented, assigned, and tracked through resolution.
Maintain evidence that supervisory reviews and key controls were completed effectively and timely manner.
Monitor customer and supplier aging reports, unapplied cash, open items, disputed balances, and unresolved exceptions.
Ensure suppliers and the RSG team actively coordinate to reconcile and clear exceptions timely manner.
Follow up on supplier open items and escalate material, aged, or recurring issues to management.
Prevent situations in which silent channel partners are paid before related customer billing, collection, or correction activity is complete.
Coordinate with RSG, Accounts Payable, Treasury, Accounting, customers, suppliers, and silent channel partners to resolve billing and payment issues.
Support partner activity involving vendors and company partners as assigned.
Report key risks, aging trends, working-capital impacts, unresolved exceptions, and performance indicators to management.
Support month-end close, account reconciliations, audit requests, process documentation, and system or process improvements.
The Supervisor leads and directs the day-to-day work of the AR team supporting Restaurant Solutions, including the AR Senior Specialist and other assigned resources.
Leadership responsibilities include assigning priorities, monitoring workload, reviewing work, coaching team members, reinforcing accountability, supporting onboarding and professional development, and ensuring adequate coverage for critical Restaurant Solutions processes.