Accounting Officer - Tahoe

Scotiabank•Montreal, QC

1d•Onsite

About The Position

The Accounting Officer provides support to an Assistant Manager in a Retail Service Center department (e.g., Registered Products, Loans). This role ensures duties are completed accurately and in line with ScotiaService Standards and Complaint Resolution Standards and Procedures to deliver a high level of service to branches. The incumbent will assist with management review activities, training, and liaising with branches regarding specific departmental systems to ensure compliance with Bank regulations and procedures.

Requirements

Experience posting transactions and using related systems.
Working knowledge of mainframe/branch on-line network computer operations.
Good understanding of LAN/PC Operation & Applications.
Good organizational abilities to effectively assist/train personnel and complete assigned duties.
Effective communication skills to maintain harmonious working relationships and deal effectively with branches.
Working knowledge of Microsoft Office programs.
Must be flexible in a constantly changing environment (procedural and automated systems).
Sufficient knowledge of English in addition to French, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, and interacting with clients who speak English.

Nice To Haves

Retail branch experience would be an asset.
Education in business and/or finance an asset.

Responsibilities

Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Contribute to the efficiency of the department/team and the overall profitability of the Bank by ensuring all operational requirements are adhered to.
Provide service to partners consistent with the Bank’s guidelines by taking full accountability for inquiries/concerns/complaints and resolving matters within established service level standards or referring to management in a timely manner.
Assist in the administration of Retail Service Center accounting responsibilities.
Acquire and maintain a good knowledge of an assigned department, including product lines, branch services, and procedures, and keep knowledge current.
Ensure all assigned management reports are reviewed, exceptions identified, investigated, and resolved daily.
Ensure all assigned ASPs are reviewed, investigating and resolving exception conditions.
Trend key indicator information for reporting to Retail Service Center and branch management.
Assist with training/cross-training of personnel.
Liaise with branch staff.
Check/authorize transactions.
Identify, recommend, and assist with training needs for department staff.
Support other tasks or projects as assigned by management.
Maintain flexibility in a changing environment with a focus on positivity.
Provide service to branches consistent with Scotia Service Standards.
Maintain the confidentiality of customer information.
Take full responsibility for assigned branch inquiries/concerns/complaints, resolving them within assigned timeframes and standards.
Respond to branch procedural questions within the assigned area of expertise.
Prepare general correspondence as required.
Understand the Business Continuity Plan and contribute to its execution.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursue an environment where the team pursues effective and efficient operations, ensuring the adequacy, adherence to, and effectiveness of business controls for operational risk, regulatory compliance risk, AML/ATF risk, and conduct risk.
Maintain strict adherence to security procedures.
Maintain all negotiable items, stamps, keys, and passwords cosigned to custody in accordance with Bank regulations.
Adhere to established Bank regulations and procedures within assigned authority and responsibility and report any unusual occurrences.
Ensure that exception items and/or conditions are escalated to Retail Service Center management along with required action/action taken each day.