Accounting - Corporate Billing Representative

Cincinnati Financial•Fairfield, OH

1d•$19 - $20•Hybrid

About The Position

The Cincinnati Insurance Companies’ Corporate Billing department is seeking billing representatives to assist our policyholders, agencies, and associates with questions related to commercial lines, excess and surplus, surety bond and management liability direct bill policies.

Requirements

a passion for success through positive words, actions and behaviors
the ability to work with difficult or upset customers in a courteous and professional manner
self-starter who assumes additional tasks and responsibilities without being asked
the ability to work independently
clear, concise and accurate written and verbal communication
willingness to work overtime as needed
qualified candidates are available to work 40 hours a week
multiple shift options with shifts ending at 6pm
a high school diploma (required)

Nice To Haves

demonstrated success in a customer service role (preferred)
resolving issues through research and communication (preferred)

Responsibilities

answer and return phone calls from agencies, policyholders, and Cincinnati associates in a timely and courteous manner
document all accounts with respect to phone conversations, emails and other correspondence or actions taken on an account
monitor and respond to e-mails and voice mails received in the various corporate billing mailboxes in a timely and professional manner
process daily billing tasks
review of accounts requesting reinstatement and forwarding information to underwriting, accounting and Policyholder Services
review of payments received in billing, documenting accounts and forwarding the payments received to accounting
review of billing fees including installment fees, late fees, reinstatement fees, and non-sufficient funds fees
review daily billing reports
research account under/over payments, stop payments, pending cancellations and billing suspensions
assist with account bill set up and online enrollment