Accounting Collections Specialist, Asbury Automotive
Asbury Automotive Group•Draper, UT
•Onsite
About The Position
The Collections Specialist will be responsible for making daily collection efforts on all outstanding balances for parts and service wholesale accounts receivable. In addition, they will support the dealership parts/service personnel with customer related concerns and assist customers with billing inquiries or disputes.
Requirements
- Daily collection efforts on outstanding balances for parts and service wholesale accounts receivable
- Support dealership parts/service personnel with customer related concerns
- Assist customers with billing inquiries or disputes
- Process credit card payments
- Apply payments and offsets on customer accounts
- Reconcile customer accounts
- Resolve customer disputes
- Provide copies of invoices
- Forward requests for account information changes
- Advise management of customer contact issues
- Monitor and process credit override requests
- Follow up with customers on collection efforts if override is denied
Nice To Haves
- Experience with CDK comments
- Experience with Microsoft Outlook
Responsibilities
- Works a daily aging report to address all balances 60+ days outstanding
- Inputs ongoing, detailed collection notes in CDK comments
- Process credit card payments & apply payments and offsets on customers’ accounts
- Assists customers with billing inquiries, account reconciliation & disputes
- Serve as contact between fixed operations personnel and customers to resolve issues
- Provides requested copies of invoices for payment
- Forwards requests for account information change to credit desk
- Immediately advises management of disconnected phone, constant busy or other concerns regarding customer contact or disputes
- Monitors & process credit override requests from Microsoft Outlook from parts and service personnel for assigned platform as per schedule sending all questionable COV request and back up information to AR manager or Director for override approval/denial.
- Follows up with customer for collection efforts if override is denied
- Performs other related duties to benefit the mission/vision of the organization as assigned by your manager.
Benefits
- Paid holidays
- Paid time off
- Paid training
- Stock Awards
- Medical insurance
- Vision insurance
- Dental insurance
- Accident insurance
- Critical illness insurance
- Hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings accounts
- Flex spending accounts (tax free)
- Short-term disability plans
- Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Digital career path tool
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join community service initiatives
- Paid volunteer hours
- Aggressive Employee referral program with bonus opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
