HUD Accounting Clerk

The Kennedy Collective•Albany, NY

12d•Onsite

About The Position

Provide administrative support for all aspects of Title I premiums processing and for various other financial services performed by the Financial Operations Center.

Requirements

High School Diploma, GED or Equivalent.
Experience using computers, keyboarding, data entry, and electronic records systems.
Ability to accurately complete repetitive, detail-oriented work with thoroughness, consistency, and strong attention to detail.
Ability to identify discrepancies in financial or administrative records.
Ability to manage multiple priorities and meet deadlines.
Excellent customer service and communication skills.
Intermediate proficiency with Microsoft Excel, Outlook, Word, and Teams.

Nice To Haves

document scanning experience preferred

Responsibilities

Process daily Title I premium reconciliation activities in accordance with HUD Standard Operating Procedures, including comparison of payment reports, identification of discrepancies, resolution of suspense items, and correction of data inconsistencies.
Maintain Title I lender portfolios, account information, processing records, supporting documentation, worksheets, adjustment requests, and audit trails.
Support delinquent premium collection efforts by contacting lenders, documenting collection activity, and assisting with account follow-up and resolution.
Provide professional customer support to lenders, borrowers, debtors, and stakeholders through the Title I Premiums and Debt Recovery help lines.
Respond to calls, emails, documentation requests, billing statement needs, and related inquiries within established service standards.
Maintain inquiry logs, customer correspondence records, tracking spreadsheets, and operational reports; escalate complex, unresolved, or unusual matters to supervisory staff.
Perform data entry, record validation, account maintenance, file preparation, document retrieval, scanning, electronic records management, and archiving activities.
Assist with recurring workload, performance, operational, quality assurance, and quality control reporting.
Follow all HUD security, privacy, records retention, confidentiality, audit trail, and compliance requirements.
Assist with claims processing, debt recovery support, and other administrative functions as operational demands require.