Account Support Specialist

HESCO•Rocky Hill, CT

7d•Onsite

About The Position

HESCO is looking for an Account Support Specialist to join their team. This position plays an important role in supporting customers and the Sales team throughout the entire sales and order process. The Account Support Specialist serves as a key point of contact between customers, vendors, Sales, Operations, Finance, and the Warehouse team. From processing quotes and orders to tracking open items and resolving customer issues, this role helps ensure customers receive responsive, accurate, and reliable service. The ideal candidate is organized, detail-oriented, proactive, and customer-focused, with the ability to manage multiple priorities in a fast-paced environment. Requirement of 5 days a week in office.

Requirements

High school diploma required
Strong organizational skills with excellent attention to detail and accuracy.
Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
Strong communication and problem-solving skills.
Ability to work effectively both independently and as part of a team.
Proficiency with Microsoft Outlook, Teams, Word, and Excel.
Ability to develop and maintain positive working relationships with customers, vendors, and coworkers.

Nice To Haves

Bachelor's degree preferred
Relevant experience and industry knowledge may be considered in place of a degree.
Previous experience in customer service, account support, sales support, distribution, or manufacturing is a plus.
Experience working with ERP and/or CRM systems is preferred.
Familiarity with electrical or industrial products is a plus.

Responsibilities

Process customer quotes, orders, modifications, and cancellations received by phone and email, ensuring accuracy and timely handling.
Partner closely with the Sales team to provide a seamless customer experience.
Serve as a primary internal point of contact for customers and respond to questions regarding quotes, orders, products, and delivery.
Monitor open orders and quotes and proactively follow up on delays, outstanding items, or other issues.
Maintain and manage ERP backorder information to ensure records are accurate and up to date.
Assist with maintaining accurate customer and sales information within our CRM system.
Collaborate with Sales, Operations, Finance, Warehouse, and other internal teams to resolve customer needs.
Investigate customer non-conformances and coordinate appropriate actions to resolve issues.
Provide knowledgeable and courteous assistance to walk-in customers.
Participate in internal and vendor-led training to expand your knowledge of our products, technologies, and systems.
Develop an understanding of the technical specifications and applications of HESCO's key products and solutions.
Demonstrate HESCO's core PRIDE values: Passion, Respect, Initiative, Dependability, and Ethical behavior in your interactions with customers, vendors, and coworkers.