Account Support Services II

Ultimus • Omaha, NE

1d

About The Position

The Account Support Services II plays a pivotal role in executing a range of transfer agency duties, such as communication with external firms via email, reoccurring reconciliation processes, account and trade status review. This role involves moderate direct client engagement and a significant degree of collaboration with other operational teams.

Requirements

• 2-4 years of experience in client services or a related field.
• Background in the financial services industry.
• Familiarity with operational standards, including SEC, IRS, and prospectus regulations.
• Understanding of retirement products such as IRA, Simple IRA, and other plans.
• Proficiency in mutual funds and alternative investment products.
• Competence in using Microsoft Office Suite and Adobe Acrobat.
• Ability to troubleshoot using innovative and critical thinking.
• Strong multitasking, analytical, and organizational skills.
• Proactive, strategic, and detail-oriented with a dedication to quality, efficiency, and effectiveness.
• Uphold personal integrity, responsibility, and accountability.
• Efficient use of resources in collaboration with team members.
• Active participation in problem-solving and decision-making.
• Clear and concise communication skills, both written and oral.
• Active listening to understand and foster an open exchange of ideas.
• Capability to identify needs and secure resources to achieve goals.
• Build and maintain effective relationships with colleagues and external partners in all situations.
• Adapt priorities and deadlines based on new information, conditions, or challenges.

Nice To Haves

• Bachelor’s degree in business administration or a related field is preferred.
• Consideration for equivalent combinations of education, experience, and KSA’s.

Responsibilities

• Coordinate and assist with standardized technology integrations with external firms, supporting onboarding, implementation, testing, and ongoing operational readiness.
• Perform control reviews and data validation activities to ensure the accuracy, completeness, and integrity of information within internal systems.
• Develop, maintain, and communicate procedural documentation, process updates, and continuous improvement initiatives.
• Execute recurring operational activities associated with Alternative Investment trading calendars and scheduled processing events.
• Reconcile external platform data, transaction records, and operational logs against internal reporting to ensure financial accuracy and data consistency.
• Research and obtain missing account information, coordinating with internal and external stakeholders to resolve data gaps and support account onboarding.
• Serve as a point of contact for clients, FinTech partners, and brokerage firms, addressing account-related inquiries.
• Collaborate with team members and cross-functional departments to resolve issues, support business processes, and ensure timely completion of deliverables.
• Contribute to process improvement, automation, reporting, and other initiatives as needed to support team and organizational objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level