Account Support & Sales Associate

SD WHEEL CORP • Wrightstown, WI

12m • Onsite

About The Position

SD Wheel Wholesale is looking to expand its team to manage the workload and achieve sales targets. This role involves supporting existing customers both before and after sales, actively seeking new business opportunities, and enhancing the overall value of customer accounts.

Requirements

• Proficiency in using Google Drive, Office
• Ability to navigate and search- Helpscout, Hubspot, AWS, Netsuite, Gmail, Elites, Aircall
• Have Industry and fitment knowledge related to wheels, tires, suspension, and accessories
• Must be fluent in using the quote page for creating orders and making quotes
• Ability to follow up quickly and build trust with customers
• Be able to sell the program and overcome objections to prospective customers
• Strong communication and relationship building skills
• Strong multitasking and prioritizing skills
• High School Graduate or General Education Degree required
• 1-3 years of customer service experience
• 1-3 year commercial/B2B sales/customer service experience

Nice To Haves

• Associate Degree in Business Administration preferred
• 1-3 years of sales experience, preferred
• Previous coaching/training experience, preferred
• Automotive industry market knowledge, preferred
• Wheels/Tires product knowledge, preferred

Responsibilities

• Responsible for inbound - outbound CS calls
• Answer emailed customer service inquiries
• Be responsible for IRT and Returns work
• Process credit memos for Wholesale customers
• Assist with answering wholesale questions, giving quotes and taking orders
• Process new applications
• Enter Terms orders from customers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees