Account Support Representative (DMC Collector)

Zwicker & Associates, P.C.•Hebron, KY

just now•$20

About The Position

The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients’ interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, with offices across the United States. Zwicker is presently seeking DMC Collector to join our team in Hebron, KY. Debt management collectors play a critical role by recovering revenue, reducing delinquency, and helping consumers find realistic repayment solutions. This role manages a portfolio of overdue accounts, negotiates payment arrangements, resolves discrepancies, and ensures all actions align with the Fair Debt Collection Practices Act (FDCPA). The collector serves as the primary point of contact between the consumer and the company, helping to resolve outstanding balances while maintaining professionalism and empathy. The base hourly rate for this position is $20.00 per hour.

Requirements

Strong communication and negotiation skills.
Ability to manage multiple accounts and meet deadlines.
Comfort with databases, account systems, and documentation.
Problem-solving mindset with attention to detail.
Experience in collections or customer service is helpful but not required.
Above-average computer skills, especially in Excel.
Ability to work in a fast-paced, changing environment
Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
Be able to operate a computer, phone, or equivalent device
Be able to complete a minimum of a 40-hour flexible workweek schedule
Be able to read and comprehend position-specific documents and correspondence

Responsibilities

Establish contact with debt settlement companies and/or attorneys to discuss delinquencies and the ability/willingness to pay, and to identify the appropriate repayment programs/options available to their consumers.
Record accurate and detailed notes; update account status and card members’ information into the computer system.
Manage a portfolio of delinquent accounts and monitor outstanding balances.
Negotiate payment plans, settlements, or payoff deadlines that align with company guidelines and consumer circumstances.
Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives.
Comply with policies and procedures of Zwicker & Associates, P.C.
Comply with FDCPA and state consumer protection laws.
Other duties as assigned.