Account Support Analyst- SES

Highmark Health • Washington, DC

3d • $23 - $36 • Remote

About The Position

This job provides account support activities associated with the quoting, set up, implementation, and administration of groups and accounts. May provide assistance with standard and/or non-standard benefit implementation tasks. May identify and resolves problems related to benefit interpretations, non- standard benefits, handle rating concerns, and coordinate claim extracts and any subsequent adjudication requirements. The incumbent may have direct interaction with producers, clients and sales reps to ensure complete quoting, set up, implementation, on-going service and all renewal activity. The incumbent has foundational knowledge and experience, is building higher-level knowledge and skills, and makes independent contributions to projects.

Requirements

• 1 years of relevant, progressive experience in the area of specialization.
• Knows and applies principles, practices and processes within the specific field or discipline.
• Building higher-level benefit/operational/implementation knowledge and skills.
• Gathers and analyzes information, designs and tests solutions to problems, and formulates plans.
• Performs work that is varied and somewhat difficult.
• Solves a range of problems by analyzing possible solutions using standard processes.
• Demonstrates basic knowledge in the systems utilized for client quoting, maintenance, setup, and implementation.
• Applies this knowledge to drive system enhancements, process improvements, and the testing of new functionalities.
• Ability to manage multiple tasks and priorities
• Strong communication skills- written and verbal
• Demonstrated problem solving skills
• Self-motivated and ability to work with minimal direction
• High School/GED

Nice To Haves

• Experience in health care, insurance or sales
• Knowledge of Highmark products, services, and processes
• Associates
• Producer License- Accident & Health

Responsibilities

• Load and maintain group information and benefit files.
• Interact and provide support activities to Account Managers and/or Sales Executives.
• Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients.
• May coordinate meetings, projects, implementations with clients and core partners.
• Handle error management and ensure files are corrected.
• Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates.
• May assist with training new employees.
• Other duties as assigned or requested.

Benefits

• Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.
• The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
• Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
• We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
• For accommodation requests, please contact HR Services Online at [email protected]

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED