Account Supervisor

Spectrum Science

1d•$85,000 - $110,000•Hybrid

About The Position

Connecting humankind to its best healthlife is not just our mission at Spectrum; it’s what drives us to “Be Thinkful.” A term we use to encourage innovation, spark creative solutions to our client’s greatest challenges and your invitation to passionately share your unique perspective and ideas. As the only full-service, fully-integrated, science-focused firm that unites global marketing, communications, and media under a single P&L, we specialize in going beyond the science quo to deliver best-in-class work for our clients. We are looking for a motivated and detail-oriented Account Supervisor to join our Client Services team! The ideal candidate will have healthcare PR/communications agency experience with knowledge of clinical trial communications, pipeline/R&D communications and account management, with a strong ability to collaborate with team members and drive projects to completion.

Requirements

Experience in R&D/pipeline communications, CTR communications and account management in a PR/Communications agency setting.
Familiarity with monitoring tools and VEEVA.
Strong active listening ability, organizational skills and attention to detail.
Ability to determine priorities and manage multiple tasks and projects simultaneously.
Regularly communicate status updates and determine when deliverables are ready for team review.
Excellent communication and interpersonal skills.
Ability to work both independently and as part of a team.
An understanding and some experience working with advocacy teams.
Knowledge of how clinical trials including recruitment work.
An understanding of communications that sit above brands – R&D/pipeline communications.

Responsibilities

Support the team in managing client accounts and ensuring client satisfaction.
Assist in the development and execution of plans for R&D/pipeline communications, as well as for clinical trials communications.
Develop communications materials, including fact sheets and backgrounders, messaging documents, press releases, disease awareness content, clinical trial backgrounders and communications plans; conduct and oversee media monitoring reports.
Monitor project performance and support team in providing insights for delivering high-quality work to clients.
Keeps a pulse on industry, client, therapeutic area and competitor news to allow us to be strategic thought partners to senior leaders on the team and our clients.
Take ownership of smaller projects and ensure their timely and successful delivery.
Build and maintain strong relationships with clients, understanding their needs and providing support.
Collaborate with internal teams to ensure seamless execution of client projects.
Mentor and coach junior team members, providing guidance and support to foster their career development and growth within Spectrum.

Benefits

We want to ensure our employees are living their best (health and professional) life and offer a variety of benefits and perks which support our flexible work environment.
All positions are remote friendly. At Spectrum, you choose where you work. We are a hybrid work environment with options to work in one of our three offices (D.C., New York, and Chicago), remotely from anywhere in the United States, or a combination.
No matter where you work, you’ll benefit from the monthly cell phone reimbursement.
Flexible time off. Take the time you need in addition to company holidays, voting time, jury duty and bereavement. We also offer a Sabbatical Program after 7 years of service.
13 weeks paid Parental Leave, inclusive of adoption and foster care placement.
Continuous learning and development through Greatest Potential Self (proprietary talent program), tuition reimbursement programs, and in-house 1:1 coaching with access to talent and productivity-based assessments.
Bring your friends to work at Spectrum and earn a generous referral bonus.
Medical concierge service to assist with scheduling appointments, finding care, estimating and resolving claim issues, etc.
Thorough onboarding including accessible conversations with leadership.
401k with company match and 1:1 Financial Coaching and Education.
Wellness benefits including medical, dental, vision, as well as science-backed meditation and mindfulness tools through Headspace.