Account Supervisor, Consumer Brand Financial Services

Burson•Chicago, IL

4d•$50,000 - $105,000•Hybrid

About The Position

Burson is seeking to hire an Account Supervisor for its Consumer Brand practice that will support a high-profile, fully integrated account. This role offers a unique opportunity to lead culturally relevant brand storytelling and strategic communications initiatives for a leading consumer-facing brand in the financial services sector. You will serve as a core partner on consumer-facing work—developing earned-first ideas, driving media engagement, and helping evolve brand positioning to reach new growth audiences. You will help shape communications programs that drive awareness, engagement, adoption, and long-term brand affinity while contributing to broader integrated campaigns across the business. This is an opportunity to work on a highly visible, flagship account with senior executive exposure while shaping a brand’s cultural relevance and growth trajectory.

Requirements

5-7 years of experience in public relations, communications or integrated marketing
Strong background in consumer brand PR, earned media and campaign development
Experience working on high-profile, multi-stakeholder accounts in an agency environment
Proven ability to develop creative, culturally relevant earned media ideas
Strong understanding of how to drive awareness, consideration, adoption and engagement through storytelling
Ability to simplify complex products, services or customer experiences into accessible, consumer-friendly narratives
Experience supporting integrated campaigns across earned, owned, social and digital channels
Excellent media instincts with a track record of securing impactful coverage
Experience working within highly matrixed organizations and collaborating with diverse stakeholder groups
Understanding of customer experience and consumer journey communications
Highly collaborative with the ability to work across distributed teams and multiple senior stakeholders
Strong writing, storytelling and presentation skills
Familiarity with brand repositioning or perception-shift campaigns
Ability to translate functional messaging into compelling, culturally resonant narratives

Nice To Haves

Experience supporting customer engagement, loyalty, retention or relationship-building communications programs is highly desired
Experience supporting market-entry, expansion or geographic growth announcements is a plus
Knowledge of digital consumer engagement platforms and customer-focused innovation trends

Responsibilities

Serve as a strategic partner on consumer brand work, helping evolve positioning and drive cultural relevance with key growth audiences
Develop earned-first campaign ideas, media strategies and story angles that break through in a competitive landscape
Translate business priorities into compelling narratives that resonate beyond products and services, highlighting themes such as lifestyle, community, innovation and customer experience
Develop communications strategies that drive consumer awareness, engagement, adoption and long-term brand affinity
Create storytelling platforms that encourage audience participation, deepen engagement and support evolving consumer behaviors
Simplify complex programs, offerings and customer benefits into compelling, consumer-friendly narratives
Partner closely with senior client leads and strategy teams to bring integrated ideas to life across channels
Partner with integrated teams to develop communications strategies that support both digital-first experiences and high-touch customer interactions
Support initiatives tied to customer engagement, loyalty and long-term relationship building
Balance multiple workstreams while maintaining a strong, cohesive strategic voice
Drive proactive media strategy and outreach, identifying national, regional and vertical opportunities
Build and maintain relationships with key media across consumer, lifestyle, business and regional outlets
Lead development of press materials, pitches, thought leadership reports and creative story angles designed to generate coverage and conversation
Collaborate with strategy and creative partners to ensure ideas are talkable, shareable and culturally relevant
Identify opportunities to position the brand at the intersection of consumer trends, innovation, customer experience and marketplace relevance
Develop thought leadership and media strategies that elevate brand differentiation and demonstrate customer value
Serve as a day-to-day client contact, providing strategic counsel and executional oversight
Partner across a multi-disciplinary, multi-market team spanning brand, corporate, digital and strategy functions
Collaborate with cross-functional stakeholders to ensure communications programs support broader business and brand objectives
Provide strategic counsel around consumer engagement initiatives, growth programs, brand reputation opportunities and market expansion efforts
Mentor junior team members and contribute to a positive, high-performing team culture
Manage timelines, deliverables and quality of output across workstreams