Account Supervisor

OLIVER Agency•Wilmington, DE

9d•$97,750 - $109,250

About The Position

You'll be the connective tissue that holds strategy, creative, and delivery together across the client co‑brand account. Working alongside studio leadership and in close partnership with the Account Manager, you'll translate the client’s business objectives and consumer insights into clear strategic direction, guide creative development, and present work that balances brand ambition with financial services precision. Beyond day‑to‑day management, you'll bring a proactive eye to partnership development — identifying opportunities to grow and strengthen the relationship over time. Success means campaigns that move business metrics — card acquisitions, spend activation, loyalty engagement — delivered with strategic rigour and a consistently high standard of client management.

Requirements

4–6 years of experience in account management, integrated marketing, or a similar client-facing role within an agency, in-house studio, or brand environment
Proven ability to manage multiple projects simultaneously across digital, CRM, social, and traditional channels
Experience writing strategic creative briefs that translate business objectives into work that resonates
Confidence presenting to and building relationships with senior client stakeholders
A genuine understanding of how strategy, creative, and production connect — and the ability to add value across all three
Experience working within regulated industries (financial services, healthcare, or similar) where compliance review is part of the creative process
Strong organisational skills and the ability to keep complex, multi-stakeholder projects on track
Ability to mentor and develop junior team members
Experience managing project-level budgets, including cost estimation, supplier negotiation, and reconciliation

Nice To Haves

Experience with co-branded credit card, payments, or loyalty programme marketing
Familiarity with travel, airline, or hospitality brand marketing
Experience working in an embedded agency or in-house studio model
Understanding of US financial services marketing regulations and compliance workflows

Responsibilities

Act as the primary day‑to‑day client contact for the client’s co‑branded credit card marketing, building trusted relationships with stakeholders across the client organization.
Translate business objectives into clear, strategic creative briefs that balance brand, performance, and compliance requirements
Manage campaigns end to end — from brief through creative development, client feedback, regulatory review, approvals, and delivery — across digital, email/CRM, social, web, and print channels
Present creative work and strategic rationale to senior client stakeholders, advocating for ideas while navigating financial services regulatory requirements
Develop and maintain project timelines, ensuring on-time delivery across multiple concurrent workstreams
Collaborate closely with the studio's creative, strategy, and production team members to maintain consistent quality and brand standards
Identify strategic opportunities within campaign briefs — connecting cardholder data, loyalty insights, and cultural moments to strengthen campaign impact
Guide and mentor junior team members, sharing knowledge and raising standards across strategy, creative, and account disciplines
Monitor campaign performance and translate results into actionable recommendations for future work
Identify ways to improve studio processes, workflows, and efficiency
Build strong working relationships within the broader client organization to surface new opportunities for the studio
Track and manage project-level budgets, including cost estimation, purchase orders, invoicing, and reconciliation
Source and negotiate with freelancers and production partners as needed
Support financial reporting for the account