Account Supervisor

RR Donnelley • Santa Monica, CA

8d • $70,305 - $70,305 • Onsite

About The Position

Position summary
The Operations Supervisor is an independent leader, helping manage the day-to-day people, operations and client
Job duties
( denotes an “essential function”)
Ensure team provides outstanding service to client, while building strong customer relationships
Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
Create an environment conducive to service expansions and new business opportunities
Maximize profitability through the effective utilization of labor and resources
Immediately resolve any operational problems or issues
Produce required reports on schedule
Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management
Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
Train new employees on policies and procedures
Address performance issues among team members
Work with manager to create development plans and challenging assignments for team members
Escalate to manager client or team concerns to proactively resolve issues
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner
Other duties as assigned
Working conditions
Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
Ability to work overtime as needed.
Work is performed in a professional work environment.
Business casual attire required.
Must be able to work sitting most of the time.

Requirements

• Bachelor’s degree or equivalent experience
• 3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred
• 3 or more years’ experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom
• Understanding of USPS regulations
• Understanding of reprographics equipment and usage
• Intermediate Microsoft Office Word and Excel skills
• Basic Microsoft PowerPoint skills
• Prior experience managing vendors preferred
• Basic P&L understanding a plus
• Demonstrated experience prioritizing competing priorities under tight deadlines
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a managerial level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Ensure team provides outstanding service to client, while building strong customer relationships
• Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures
• Create an environment conducive to service expansions and new business opportunities
• Maximize profitability through the effective utilization of labor and resources
• Immediately resolve any operational problems or issues
• Produce required reports on schedule
• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
• Balance team’s day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
• Train new employees on policies and procedures
• Address performance issues among team members
• Work with manager to create development plans and challenging assignments for team members
• Escalate to manager client or team concerns to proactively resolve issues
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner
• Other duties as assigned

Benefits

• RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees