Account Supervisor-Bilingual English and Spanish Required

JPMorgan Chase & Co.•Lake Mary, FL

5d•Onsite

About The Position

As an Account Supervisor within JPMorganChase, you will be the first line of contact for our clients, providing exceptional customer service for our complex products and services. Your role will involve leveraging your advanced data analytics skills to interpret and communicate data requirements, ensuring continuous insight into our operations. You will also utilize your advanced computer literacy to solve problems and communicate effectively in a professional setting. Your ability to manage conflicts, innovate, and write precise instructions will be crucial in this role. Additionally, you will be expected to mentor and coach your team, delegating tasks effectively and promoting strategic thinking. Your work will have a significant impact on our team's goals and performance, and you will be expected to make decisions guided by defined practices and procedures. Your role will be subject to regular review by more experienced professionals, and you may manage a single team where central support is provided.

Requirements

Baseline knowledge or equivalent expertise in data analytics, with the ability to develop and interpret models for complex data sets.
Proven experience in a customer service role, with a focus on managing high-touch client interactions and resolving conflicts.
Advanced computer literacy, with proficiency in using technology to optimize operational processes and communicate effectively.
Demonstrated ability to innovate and challenge the status quo, with experience in generating new ideas and executing solutions that add value.
Experience in a supervisory role, with the ability to coach and mentor team members, delegate tasks effectively, and promote strategic thinking.
Bilingual English and Spanish Required

Responsibilities

Analyze and interpret complex data sets to provide continuous insight into account services operations, utilizing advanced data analytics skills.
Handle high-touch client base, addressing inquiries, processing transactions, and troubleshooting problems using advanced customer service skills.
Identify and resolve conflicts that may arise in client interactions, employing advanced conflict management strategies.
Utilize advanced computer literacy skills to optimize operational processes, ensuring efficient and effective service delivery.
Guide team members in their professional development, providing coaching and mentoring while delegating tasks effectively.