Account Supervisor (Pharma Agency, Digital)

Avalere Health • Washington, DC

2d • Hybrid

About The Position

The Account Supervisor manages the client services team across single or multiple clients. This position works directly with the client to ensure goals and objectives are being met. The Account Supervisor takes ownership of the campaign process from inception to completion. The role may also be responsible for supervising client services direct reports on a day to day basis.

Requirements

• 5+ years of experience managing client relationships in a pharma agency environment with a background in digital tactics.
• Experience in pharmaceutical marketing is required (HCP/DTC)
• Proven ability to collaborate across functions and project teams in a dynamic environment
• Demonstrated verbal and written communication skills

Nice To Haves

• Experience in managing pharma brand launch in rare disease is preferred

Responsibilities

• Managing full omni-channel engagement.
• Build and sustain relationships with key clients grounded in an understanding of their business goals.
• Demonstrate ability to provide confident counsel on client inquiries and establish fluency in the capabilities and offerings of Avalere Health.
• Develop proficiency in the client's market, trends, influencers, competitors, and key stakeholders.
• Effectively communicate the brand’s business objectives to the agency team both verbally and through written communications.
• Provide feedback on work in development across strategy, creative, technical and analytic project types as well as interpret client and medical/regulatory/legal feedback for the agency team.
• Manage Congress/Conference materials, email campains, social media, video, digital projects.
• Support finance and forecasting.
• Document all scope requests (detailed description of the client deliverable), author project briefs (with input from subject matter experts as needed), and write SOWs based on inputs provided by delivery team.
• Partner with delivery and account leadership to monitor revenue and profit and mitigate risks, including discussing scope issues with the client directly.
• Demonstrate an eye for opportunities, catching potential growth opportunities and partnering with account leadership to grow revenue within assigned accounts.

Benefits

• 401K plan with an employer match contribution up to 4% (immediately vested)
• life insurance
• disability coverage
• medical, dental, and vision plans
• flexible working arrangements, including hybrid and remote work
• option to work from anywhere across the globe two weeks each year
• 20 vacation days
• one personal well-being day
• recognise 9 public holidays
• gifted end-of-year holidays
• early Summer Friday finish in June, July, and August
• free counselling through our employee assistance program
• personalized health support
• enhanced maternity, paternity, family leave
• fertility policies
• continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed