Account Success Manager, Enterprise

Crossbeam•Boston, MA

7d•Remote

About The Position

As an Enterprise Account Success Manager, your mission is to drive deeper adoption and retention within key accounts. You’ll build bespoke relationships across functions, identify new use cases, and expand Crossbeam’s footprint by demonstrating how our platform unlocks real business outcomes. Reporting to the Vice President, Customer Success, this role is a unique opportunity to own the client relationship with the world’s largest and most strategic companies.

Requirements

6+ years in Customer Success or Account Management at a fast-paced, high-growth B2B SaaS company
Enterprise experience — you've worked with 10k+ employee sized companies and have an understand the complexity of working with enterprise accounts
Understanding of partnerships / ecosystem sales motions (from ISV, GSI and/or VARS)
Track record of success —you've maintained a strong performance in revenue retention across Enterprise accounts
Strategic mindset — you know how to manage large, complex accounts with a clear strategy
Exceptional relationship building— customers see you as a trusted advisor

Nice To Haves

Take ownership without waiting for permission.
Ask “what’s actually needed?” instead of defaulting to precedent.
Use AI as leverage to clarify thinking, improve communication, synthesize information, and accelerate execution.
Actively seek out and act on feedback to raise your own bar
Dig until you understand the real problem, not just the surface request.
Make those around you more effective.

Responsibilities

Establish strong relationships with your customers to bring a strategic and consultative approach to deployment, adoption, retention and expansion.
Develop a deep understanding of our customers’ partner ecosystems and business priorities, building strong relationships with leaders to integrate the Crossbeam platform into their partner and sales strategies and drive revenue through partnerships.
Understand the customer journey, and key points that lead to value and use that knowledge to coach and educate customers on best practices for successful use of Crossbeam.
Internal power user of the Crossbeam product, and stay on top of the product roadmap and new features as they’re released.
Provide ongoing feedback to the product team to help inform the product roadmap.
Gain a deep understanding of your customer's use case and the problems they’re using Crossbeam to solve, as well as uncovering new use cases across the enterprise.
Drive and anticipate renewal conversations with the customer within your book of business - detect retention risks and draft action plans to mitigate them.
Cross team collaboration is key. Partner with Enterprise Sales, Product, Solutions and leadership to uncover whitespace within new lines of business and influence expansion deals.