Account Specialist (Minot Office)

Blue Cross Blue Shield North Dakota•Minot, ND

10d•Onsite

About The Position

The Account Specialist plays a vital role in supporting members, clients, and brokers by delivering exceptional service and ensuring a seamless experience. This position is responsible for assisting members, clients and brokers with claim and benefit inquiries, enrollment onboarding and renewal implementation. The Account Specialist serves as a key point of contact, addressing questions, resolving issues, and coordinating with internal teams to ensure timely and accurate responses. This role requires strong communication, problem-solving, and organizational skills to effectively manage multiple priorities and maintain high levels of customer satisfaction.

Requirements

A high school diploma, or GED, is required.
A minimum of 3 years of experience in customer-focused role such as customer service or sales, insurance, business, marketing, or related experience.
Must have or obtain ND Insurance Producer License, including the passing of the Accident & Health and Life & Annuity exams within 3 months of hire and maintain continuing education requirements annually.
Demonstrates ability to engage with members, clients, and brokers/consultants to provide assistance, education, and resolution of inquiries.
Ensures precision in processing inquiries, documentation, and research to maintain compliance and quality standards.
Effectively conveys information in a clear, professional manner across multiple channels, including phone, email, and written correspondence.
Manages multiple tasks and inquiries efficiently, ensuring timely follow-up and resolution.
Works closely with internal team members and external stakeholders to address discrepancies and support account management activities.
Proactively seeks opportunities to enhance knowledge and skills to adapt to changing processes, products, and industry standards.
Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Responsibilities

Provides assistance, service, and education to members, clients, and brokers/consultants.
Ensures accuracy and timeliness in responding to a variety of inquiries.
Processes and resolves questions with varying complexities, which may include documentation of calls, member and client updates, and claims research.
Ensures timely follow-up on inquiries from members, clients, and brokers/consultants by communicating and collecting information with team members to address and resolve discrepancies.
Educates and provides product information and application assistance for members, clients, and brokers/consultants.
Assists with distribution of materials to members, clients, and brokers/consultants.
Communicates claims filing requirements, contract changes, underwriting policies, and billing procedures to members, clients, and brokers/consultants.
Supports sales and account management activities such as processing renewals for assigned accounts.
Collaborates with internal team members regarding changes to client information.
Generates a proposal for renewals.
Sells individual products including health insurance, Medicare products, supplemental insurance, dental, vision, travel, and ancillary products, when applicable.

Benefits

Affordable medical, dental and vision coverage accepted throughout the United States
Employer funded Lifestyle Spending Accounts, Health Savings Accounts and Health Reimbursement Arrangements
Employer-paid life and disability insurance
401(k) retirement plan with company match and immediate vesting
Paid holidays, paid time off (PTO), PTO donation program, and paid parental leave
Voluntary benefits including Accident, Hospital Indemnity, Critical Illness, Term/Whole Life, Cancer Care Insurance, and more
Robust mental health offerings including an Employee Assistance Program, Learn to Live, meQ.
Comprehensive learning and development opportunities and an Educational Assistance Program.
16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
Employee recognition, community initiative events and yearly company outings.
Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
Opportunities to connect through employee committees.