Account Specialist

IMMI • Westfield, IN

2d

About The Position

Responsibilities: Establish, develop, document, and maintain relationships that support existing business for assigned accounts/markets. Support and champion the sales department’s deliverables related to the inquiry to order (ITO) & customer’s RFQ processes for their assigned markets/customers as well as provide support on new product development and application projects. ITO process duties include but are not limited to filtering & tracking requests, evaluation of projects, processing samples, timely quotes, system set-ups in ERP and the coordination of item releases w/change management, engineering, planning, forecast, pricing & operation teams. Provide Account Managers and IMMI with communication support to customers on day-to-day inquiries as well as mass communications due to a specific initiative. Support Account Managers as well as other IMMI teams with deliverables defined in IMMI processes and work instructions related to customer needs outside of day-to-day order fulfillment. Fill the gap to meet external and/or internal expectations on projects/tasks related to customer service needs defined in the job summary. Key deliverables include but are not limited to: Customer quotes, customer part set ups and revisions, samples, manual invoices & credit memos, PPAP orders, phase in / out forecasts, customer scoreboard tracker, RMA (return material authorizations and prompt responses back to customers.

Requirements

• Bachelor's degree in related field or relevant experience
• Computer aptitude that allows for proficiency in Excel, CRM systems (Salesforce), ERP systems, Reporting tools (such as PowerBI), and Microsoft Teams.
• Strong written and verbal communication skills
• Strong organization skills
• Excellent customer service and interpersonal skills.
• Mechanical / Product aptitude – ability to understand and communicate features and benefits
• Manufacturing aptitude – ability to understand mfg. process and systems
• Comprehensive understanding of Microsoft Office and relevant operational software.
• Ability to comply with legal and corporate responsibilities.

Responsibilities

• Establish, develop, document, and maintain relationships that support existing business for assigned accounts/markets.
• Support and champion the sales department’s deliverables related to the inquiry to order (ITO) & customer’s RFQ processes for their assigned markets/customers as well as provide support on new product development and application projects.
• ITO process duties include but are not limited to filtering & tracking requests, evaluation of projects, processing samples, timely quotes, system set-ups in ERP and the coordination of item releases w/change management, engineering, planning, forecast, pricing & operation teams.
• Provide Account Managers and IMMI with communication support to customers on day-to-day inquiries as well as mass communications due to a specific initiative.
• Support Account Managers as well as other IMMI teams with deliverables defined in IMMI processes and work instructions related to customer needs outside of day-to-day order fulfillment.
• Fill the gap to meet external and/or internal expectations on projects/tasks related to customer service needs defined in the job summary.
• Key deliverables include but are not limited to: Customer quotes, customer part set ups and revisions, samples, manual invoices & credit memos, PPAP orders, phase in / out forecasts, customer scoreboard tracker, RMA (return material authorizations and prompt responses back to customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees