Account Specialist

KELE INC • Bartlett, TN

2d

About The Position

The primary role of the Account Specialist is to generate revenue from potential customers and increase the wallet share of existing customers by networking, calling or other means. They are required to grow and retain existing accounts by planning persuasive approaches while presenting innovative solutions and services to convince customers to increase their business volume with Kele Companies. The Account Specialist works with multiple levels of management, sales leadership, project managers, buyers, engineers, and other decision makers as needed.

Requirements

• Minimum of two years of related work experience.
• Proficiency in Microsoft Office and the ability to learn and use company software.
• Detail-oriented with the ability to multi-task.
• Proficiency in customer service skills and proactive telephone selling skills.

Nice To Haves

• Two to four years of undergraduate work or associate degree

Responsibilities

• Actively promotes Kele’s products and services utilizing ASLAN Sales principles and communicating Kele Companies’ value propositions to customers.
• Provides exceptional personal customer service to all internal and external customers by supporting Kele’s five Keys to Customer Service.
• Directs, monitors, and consolidates CRM data to jointly develop account strategies and tactics with the team.
• Listens to and manages resolution of customer concerns by investigating challenges, developing solutions, preparing reports, and making recommendations to the team that best supports the customer’s and Kele Companies’ shared goals.
• Proactively conducts sales calls, utilizing probing questions to identify customers’ needs and opportunities, learns about the customers’ business, and competitors’ actions to deliver the best workable solutions.
• Meets and maintains all minimum sales activity levels to include attainment of sales revenue/margin quotas, call activity metrics, quotes, and quote follow-up.
• Prepares and presents all assigned team proposals, manages assigned sales pipeline, and closes team sales regardless of size to meet or exceed customers’ needs, concerns, and objectives.
• Supports the implementation of sales strategies to achieve all goals associated with assigned accounts by analyzing sales statistics and call data to achieve total spend opportunity in each account.
• Works collaboratively with other team members as necessary to maximize sales opportunities while not diverting from core sales responsibilities.
• Follows all pricing guidelines in issuing product quotes and develops/maintains a thorough understanding of Kele Companies’ processes and procedures.
• Participates in training opportunities/self-study to increase company and vendor product knowledge while improving BAS industry mindshare to improve personal performance.
• Presents new products and services to grow existing accounts.
• Works with technical staff as well as other internal colleagues to meet customer needs and project specifications.
• Using knowledge of the market and competitors, identifies, and develops the company’s unique selling propositions and differentiators.
• Creates and maintains strategic account management plan for top target customers.

Benefits

• Medical, vision, and dental insurance ​
• HSA
• FSA (medical and dependent care)
• 401(k) with employer match up to 4% with immediate vesting
• Employer-paid short- and long-term disability coverage
• Employer-paid basic life and AD&D insurance; supplemental life for employees and dependents available
• Paid time off and paid holidays
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree