Account Specialist- Phoenix

RevSpring•Phoenix, AZ

1d•Onsite

About The Position

The Account Specialist is an integral member of the Client Services team. The primary responsibility of this position is to provide a high level of support for building and maintaining our key client relationships, and to provide advanced administrative support to the larger account team in all its efforts. This role contributes substantially to RevSpring’s goal of maintaining its leadership in the revenue cycle management industry. The AS is responsible for managing individual customer relationships and performs traditional account management functions like managing projects, facilitating solutions, processing change requests, and coordinating with cross-functional teams to meet customer needs and priorities. RevSpring Account Specialists provide outstanding customer service in a customer-centric company culture.

Requirements

General computer knowledge
MS Office experience
Ability to maintain technical expertise and aptitude with web-based applications
Must have strong interpersonal skills
Demonstrated ability to manage multiple accounts, tasks, priorities, and deadlines
Excellent judgment and discretion
Organized and detail-oriented
Must be able to work independently with self-motivation and enthusiasm
Recognize problems, identify possible causes and resolve issues
Team player with a “can do” attitude that can work in a fast-paced, ever-changing environment
Ability to establish and nurture professional relationships with customers
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
Ability to write reports, business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from a variety of both internal and external sources.

Nice To Haves

Knowledge of data helpful
Experience in the Financial Services or Healthcare Revenue Cycle Management industries helpful

Responsibilities

Expanding knowledge of Account Management profession
Developed business acumen skills and regularly applies to work
In-depth customer knowledge to provide appropriate solutions to customer needs
Applies analytical and interpretation skills to problems of diverse scope
Works with multiple client data files, integrates customer files into RevSpring systems and solutions
Gains proficiency in RevSpring’s evolving products and services
Facilitates customer change requests and organic growth projects using project management principles
Demonstrates proficiency utilizing systems, tools, and procedures to accomplish job, including platform tools, CRM & ticket tools
Develops knowledge of customer industry and business principles, such as: Understands key concepts, terminology, and challenges associated with the financial services industry and/or healthcare revenue cycle management industry
Can speak to current trends and strategies in the financial services and/or healthcare revenue cycle management industry
Links customer challenges to RevSpring solutions and can discuss with peers and customers
Manages the operational success of a customer portfolio, guided by company objectives and customer priorities
Assumes responsibility to improve the customer experience
Has ownership over operational deliverables and outcomes for customers
Provides exemplary customer service that promotes customer retention and growth