Credit Card: Customer Service Account Specialist I (Stone Oak)

JPMorgan Chase & Co.•San Antonio, TX

16h•Onsite

About The Position

As an Account Specialist I in Credit Card Customer Service, you’ll deliver exceptional customer service while ensuring accurate, timely processing of credit card disputes for clients and internal partners. About 30% of your time will be outbound calls, with the majority focused on operational execution across multiple systems, following procedures, escalating non-standard issues, and driving continuous improvement.

Requirements

Communication, information gathering, and decision-making skills
Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
Ability to manage complex customer interactions using empathy, composure, and sound judgment
Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
Ability to read, write, and navigate through multiple applications
Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
High school diploma or GED required

Nice To Haves

Disputes knowledge in credit card and/or retail banking
Banking experience
Preferred experience supporting more than one CCB Operations Function/Line of Business.

Responsibilities

Manages a high volume of incoming disputes cases
Utilizes customer service expertise to interpret needs and deliver continuous insights
Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
Comply with internal policy, procedures, and reg Z guidelines
Excels both independently and collaboratively, driving team success and achieving goals
Follows all regulatory and departmental practices and procedures diligently
Takes ownership of each customer interaction while treating them with respect and responding with empathy