Account Specialist I, Transportation & Logistics Practice - Hybrid/Little Rock, AR

Aon Corporation•Little Rock, AR

42d•Hybrid

About The Position

Aon is seeking an Account Specialist I to join its Transportation & Logistics Practice. This is a hybrid position based in Little Rock, AR. The role involves supporting clients in the transportation industry by managing key processes, undertaking client-facing and internal activities, and collaborating with Brokers, particularly on Commercial Risk business. Aon aims to shape decisions for the better to protect and enrich lives, operating as an inclusive team passionate about client and colleague success.

Requirements

1+ years of related insurance, transportation industry, or relevant business experience
Organizational, interpersonal, and project management skills with an ability to multi-task and prioritize workload with strong attention to detail
Ability to work both independently and in a team environment
Excellent writing and analytical skills
Strong verbal and written communication skills
Excellent digital literacy, including working experience with Microsoft Office Suite (Word, Excel, PowerPoint); intermediate to expert proficiency preferred
Team-oriented self-starter, with ability to organize, prioritize, monitor and control workflow deadlines and remain flexible
Relevant combination of education and experience
High school diploma or equivalent required

Nice To Haves

Property & Casualty broker’s license strongly preferred, or obtain within 6 months of hire
Experience supporting complex clients is preferred
Associate degree preferred

Responsibilities

Partnering with colleagues to create and execute a strategy to meet our clients’ risk management needs
Interacting directly with our clients to provide day-to-day support for their insurance needs
Maintaining records of our clients’ insurance programs and transactions
Using our databases and systems to create client outputs and invoices
Participating in creation of presentations and proposals
Developing subject matter expertise in transportation and logistics risk and insurance
Assisting with special projects as assigned
Maintains effective and positive relationships with clients; serves independently in a client-facing capacity on matters of moderate importance and complexity.
Performs submission assembly/creation where assigned and facilitates the timely and accurate flow of information between clients and account team members.
Handles client open items lists and responds to client ad-hoc requests.
Gathers and analyzes data and drafts assigned elements of stewardship reports and other compelling presentations tailored to the needs of the audience.
Actively supports and monitors the renewal process, including drafting quote comparisons and following up for binders, policies, and endorsements.
Where applicable, serves as the primary point of contact with Aon Client Services (ACS), coordinating activities of the client service team and ACS to ensure that key processes are performed optimally and client deliverables are high quality.
Acts as the primary collaborator with Premium Accounting on client billing matters.
Receives and manages routine and complex coverage inquiries and endorsement requests.
Serves as key client liaison for items such as certificates, auto IDs, location additions, invoices, Workers’ Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals.
Monitors and follows up on invoice generation, fee agreements, receivables, and collections, and helps resolve related issues.
May provide guidance and mentoring to a less senior account specialist; may delegate work to support staff and ACS where applicable.
Understands and works in alignment with the Aon Leadership Model and its pillars of Client Value, Unmatched Teams, Innovation, Results, and Values.
Understands best practices and leverages available resources, including centers of excellence (COEs) and Aon Client Services.
Ensures tools, systems, and databases are understood and used effectively.
Performs related duties as assigned.