Account Specialist - Automotive Business Unit

NSK Americas•Ann Arbor, MI

11d•Hybrid

About The Position

The Account Specialist role in the Automotive Customer Service Department is well suited for a highly organized, adaptable, and detail-oriented professional. The ideal candidate is proficient in Microsoft Office Suite and can quickly learn proprietary systems while supporting customer needs in a fast-paced automotive environment. This role requires strong communication skills, flexibility, and the ability to manage multiple priorities while serving as a key liaison between customers and internal teams. This is a hybrid position requiring three days per week in the Ann Arbor, Michigan office.

Requirements

Associate or bachelor’s degree
Relevant experience in customer service, account management, sales support, or a similar business support role is required.
Strong proficiency in Microsoft Office Suite, especially Excel, Outlook, Word, and PowerPoint.
Excellent organizational, communication and time management skills.
Ability to manage multiple priorities, adapt to changing business needs, and work effectively in a team environment.
Strong attention to detail and commitment to accuracy in a customer-facing environment.

Nice To Haves

Experience working in the automotive industry.
Knowledge of SAP S/4 and Ariba systems is a plus.
Experience supporting customer accounts in a fast-paced manufacturing, supply chain, or automotive environment.

Responsibilities

Serve as a primary point of contact for customer accounts within the Automotive Customer Service Department, ensuring timely and accurate communication.
Manage customer orders, changes, releases, and follow-up activities to support on-time delivery and customer satisfaction.
Coordinate closely with internal teams including sales, planning, production, logistics, and operations to support customer requirements and resolve issues.
Monitor account activity, shipment status, backlog, and customer requests to ensure service expectations are met.
Maintain accurate customer records, system updates, pricing or order-related information, and supporting documentation within company systems.
Prepare reports, summaries, and customer-related data using Microsoft Office tools and internal platforms.
Support problem solving, escalation management, and corrective follow-up activities to drive issues to resolution.
Build and maintain strong working relationships with customers and cross-functional partners while supporting departmental and business objectives.