Account Solutions Representative

Wichita Federal Credit Union • Wichita, KS

34m • Hybrid

About The Position

To preserve the Credit Union’s assets by controlling delinquent accounts and collecting delinquent loan payments.

Requirements

• High school graduate

Nice To Haves

• 1-3 years in relative job experience
• Strong knowledge of Federal Rules and Regulations affecting collections.
• Advanced computer skills; proficient MS Office
• Professional presence.
• Punctual, dependable and cooperative.
• Possess a positive demeanor and cooperative attitude in relations with members and employees.
• Communicates with warmth and compassion while keeping the needs of the business as the primary focus.
• Excellent time management skills
• Excellent verbal and written communication skills
• Ability to follow up with others regarding information needed or provided
• Ability to work independently, self-starter, energetic
• Able to handle highly confidential information with discretion
• Detail oriented
• Able to adhere to tight deadlines
• Able to produce high-quality work in an efficient and timely manner
• Demonstrate flexibility and adaptability by being able to discern between conflicting priorities and reprioritize as business needs dictate
• Embraces change
• Remains calm in stressful situations

Responsibilities

• Collecting on delinquent accounts by phone and mail.
• Secure promises to pay and take appropriate action to bring current.
• Maintain accurate notes, files and reports on all collections activity.
• Analyze financial situation of delinquent members; make recommendations to Account SolutionsManager regarding repossession and judgements when other arrangements to bring the loan currentare unsuccessful.
• Assist with bankruptcy filings, repossessed asset management and other clerical duties as assigned.
• Perform other job related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees