Account Solutions Rep

Lonza • Greenwood, SC

2d • Onsite

About The Position

This role is based at Lonza’s Greenwood, SC site and focuses on managing and growing customer relationships for the CHI Business Unit. You will act as a key partner between customers and internal teams, helping deliver tailored solutions that support growth and improve lives. What you will get An agile career path within a dynamic, global life sciences organization. An inclusive, ethical, and values-driven workplace. Compensation programs that recognize and reward performance. Medical, dental, and vision insurance. Opportunities to work cross-functionally and build strong customer and leadership exposure.

Requirements

• Experience managing customer accounts within sales, marketing, product management, or customer service environments.
• Strong commercial and analytical skills, with the ability to identify trends and growth opportunities.
• Proven ability to build trusted relationships with customers and internal stakeholders.
• Confidence influencing and collaborating across multiple organizational levels with minimal supervision.
• Proficiency with business systems and tools such as Microsoft Office, CRM platforms (e.g., SFDC), Outlook, and ERP systems (e.g., SAP).
• A customer-focused mindset with strong communication, follow-up, and problem-solving skills.
• A bachelor’s degree in marketing, Sales, or a related field required

Responsibilities

• Serve as the primary point of contact for assigned customer accounts, managing day-to-day interactions and long-term relationships.
• Support revenue growth by managing accounts, identifying upsell opportunities, and achieving annual sales objectives.
• Coordinate with Sales, Operations, Supply Chain, Manufacturing, Quality, and Product Development to ensure customer needs are met.
• Track, analyze, and forecast account performance, preparing reports for sales teams and leadership.
• Manage customer orders, specifications, and the development of new custom materials.
• Resolve customer complaints through root cause analysis and corrective action follow-up.
• Provide leadership coverage by backfilling the Sales Manager role when required and representing Lonza in customer visits and sales meetings (approximately 10% travel).

Benefits

• Medical, dental, and vision insurance.
• Opportunities to work cross-functionally and build strong customer and leadership exposure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level