Account Solutions Representative

Credit Acceptance • Field, NM

13d • $18 - $21 • Remote

About The Position

Credit Acceptance is seeking an Account Solutions Representative to join their Collections team. This role involves working with consumers to promote great service and encourage them to bring their accounts current through inbound and outbound calls. The company highlights its award-winning culture, strong product, and stable financial foundation. This position offers a competitive compensation structure with a base hourly rate plus uncapped monthly bonus potential, paid time off, holiday pay, quarterly profit sharing, and benefits that begin on the first day. The company also emphasizes flexible scheduling, internal growth opportunities, comprehensive training, and a supportive work environment with various recognition programs and work perks. Team members have the opportunity to participate in company initiatives outside of their work, such as Social, Community Service, and Diversity & Inclusion committees.

Requirements

• High School Diploma
• High speed internet connection with a minimum of 15mbps download speed

Nice To Haves

• Previous customer service and/or collection experience in call center environment
• Experience in the finance or automotive industry
• Experience in any position where you had to demonstrate excellent customer support or persuasive skills

Responsibilities

• Create solutions to assist the customer from becoming further past due and get them current, where possible
• Create a solution to assist the customer to cancel or stop vehicle repossession
• Handle Phone Calls: You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound)
• Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments
• Professionally and respectfully working with customers to help them bring and keep their account current
• Ensuring the information that we depend on to contact the customer is up to date
• Leveraging our call model to assist in setting up promises that help to bring the customers’ account current and/or cancel repossessions based on their specific situation
• Supporting additional customer service requests

Benefits

• Above market pay structure starting at $17.75-$20.85 (based on experience) plus uncapped monthly bonus based on performance.
• The estimated average bonus target for this position is around $700/month.
• Paid bi-weekly
• Annual hourly pay increases based on your performance
• Competitive benefits/perks that begin on your first day!
• Work from home/remote
• Medical, Dental, Vision
• Paid training
• Paid time off and paid holidays
• Computer equipment provided (monitors, mouse, keyboard, webcam)
• Paid parental time
• 401k with employer match
• Tuition reimbursement
• Growth opportunities to advance your career
• Ongoing training and development
• Monthly fitness reimbursement
• Adoption assistance
• 401(K) match
• Comprehensive medical/ dental/vision

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED