Account Solution Engineer - Federal Civilian (All Levels)

Salesforce • Boston, MA

1d • Remote

About The Position

Salesforce is seeking a highly motivated individual to join their Federal Public Sector Solution Engineering (SE) team. This role is crucial for improving how the government serves its citizens by leveraging AI and digital transformation. The position involves working at the forefront of technology, acting as a customer-facing technical trusted advisor to support vital federal missions. You will design, build, and demonstrate how Agentic Government Cloud solutions can solve complex government challenges. This includes leading technical discovery, shaping and executing proofs of concept, guiding production readiness, and establishing a clear path to activation and consumption. The role requires a blend of executive presence and deep, full-stack technical skills across Salesforce, modern data architectures, and AI.

Requirements

• 7+ years customer-facing solution/technical architecture (pre-sales, consulting, implementation) with increasing scope/influence.
• Proficiency of Salesforce Core (Public Sector Solutions, Sales, Service, Experience Cloud) and the Data 360/Agentforce stack.
• Agentic + AI fluency: practical understanding of LLMs, RAG/grounding, evaluation concepts, and how agentic systems behave in production (safety, reliability, governance).
• Experience with agentic engineering tools (Cursor, Claude Code, Agentforce Vibes, etc).
• The ability to run technical & business discovery to define agentic solution use cases, success metrics, and a feasible execution plan.
• Executive + technical communication: able to lead whiteboards and communicate with developers and C-suite with equal fluency, and translate architecture to outcomes/ROI.
• Deep technical command of multi-tier architectures, including relational database design (SQL, SOQL), schema modeling, and the nuances of high-scale web technologies (HTML5, CSS3, JavaScript/LWC).
• Growth mindset; willingness to continually sharpen technical/advisory skills through required enablement, labs, courses, and certifications.

Nice To Haves

• Strong Salesforce engineering depth; Apex and Lightning Web Components (or equivalent) and comfort operating across the SDLC.
• SQL and/or Python proficiency and comfort with modern cloud data platforms/analytics tooling (Snowflake/Databricks/BigQuery; Tableau/Looker/Power BI).
• Experience with other agent platforms (e.g., Gemini/Agentspace or similar) and broader AI automation implementations.
• Consumption/business modeling with understanding of consumption levers and can map anticipated consumption spend from architecture/usage patterns.
• Proven experience in modern application development; specifically, a working knowledge of Java, Python, or Node.js, and an understanding of modern API patterns such as REST, GraphQL, and Pub/Sub.
• Understanding of the Federal Civilian market, procurement lifecycle and the nuances of the public sector mission.

Responsibilities

• Lead deep technical and business discovery sessions with federal stakeholders to uncover mission gaps, pain points, and legacy bottlenecks.
• Scope agentic solution use cases and translate outcomes/ROI into an executable architecture, demonstration/proof-of-concept (POC), and activation plan.
• Build high-impact demonstrations and POCs on the platform, configuring Agentforce to demonstrate how autonomous AI agents can automate federal workflows and citizen services.
• Deliver world-class product demonstrations that tell a compelling story, showing how Salesforce solves specific agency missions.
• Create end-to-end technical architectures and solutions that integrate Salesforce’s Agentic Enterprise Platform with the unique security and enterprise architecture needed to achieve the technical win.
• Design and lead hands-on technical workshops and "Deep Dives" for agency IT leads and Enterprise Architects.
• Confidently present technical solutions to GS/Executive-level leadership and political appointees, simplifying complex tech into mission outcomes.
• Serve as the technical lead for Request for Information (RFI) and Request for Proposal (RFP) responses, ensuring technical accuracy and security compliance.
• Drive activation by partnering with customers on agent definition, configuration, and deployment strategy to accelerate production readiness.
• Identify automation and process improvement opportunities by intaking both process and technical requirements to remove friction and accelerate activation.
• Build reusable accelerators (demo environments, components, POC assets, playbooks, best practices) and enable others to scale delivery.
• Drive Voice of the Customer into Product; inform messaging/plays with Product Marketing.
• Leverage modern 3rd-party development tools and AI-assisted coding to rapidly build and iterate on platform configurations, front-end experiences, and custom components.

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed