Account Servicing Specialist - 61+ Day Collections

Veros Credit, LLC•Santa Ana, CA

5d•$22 - $30

About The Position

The Account Servicing Specialist (61+ Days) will be responsible for servicing auto loan accounts that are 61+ days delinquent and documenting all collection activities utilizing loan servicing software.

Requirements

2+ year(s) of experience in the automotive collections field working 61+ delinquency.
of experience in the collections field, preferably in the subprime consumer lending industry.
2+ year(s) of skip tracing experience.
Effective communication, negotiation, and problem-solving skills.
Ability to read, interpret and apply federal, state, and local collections regulations.
Ability to interact with customers in a professional, tactful, and sensitive manner.
Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
Available to work a flexible work schedule and overtime as needed.
High School Diploma or GED.

Nice To Haves

Reinstatements experience is a plus.
Bilingual (English/Spanish) preferred.

Responsibilities

Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
Accurately and professionally document account information and collection activities.
Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
Other duties as assigned.

Benefits

Medical, Dental, and Vision Insurance
Life Insurance
Flexible Spending Accounts (FSA)
Accident, Hospital, Indemnity Insurance
Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
401(k) Plan
Employee Stock Ownership Plan (ESOP)
Tuition Reimbursement
Paid Holidays
Paid Time Off (PTO)
Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
Referral Bonus
Quarterly lunches
Daily fresh fruit
Office Starbucks Coffee/Latte/Espresso Machine