Innovation Center ASR I

First Southern Bank•Killen, AL

5d•Onsite

About The Position

First Southern Bank is partnering with the Lauderdale County School System to provide financial education and hands-on experience to students, teachers, and their families. This role focuses on executing this mission by delivering excellent customer service, guiding student tellers, ensuring accurate transaction processing, building customer relationships, and opening new accounts. The ideal candidate will be a passionate team player who embraces diverse ideas.

Requirements

Minimum education – High School diploma or equivalent
2+ years of customer service experience; highly preferred in a financial institution
Excellent computer and communication skills (in person, phone, and email)
Ability to operate in a team environment to accomplish shared goals
Ability to prioritize multiple demands
Friendly, courteous, and professional disposition
Detail oriented with a high degree of accuracy

Responsibilities

Provide the highest level of customer service in a positive, courteous, and enthusiastic manner to associates, customers and the community.
Build and maintain relationships with customers; identify customer needs and provide education on our products and services.
Assist student tellers in their understanding of bank policies & procedures; monitor teller activity and customer interaction to help ensure compliance.
Train new student teller personnel in processing and balancing procedures.
Receive and process deposits, checks, payments and other transactions in an accurate manner according to policies and procedures.
Complete daily, weekly, and monthly reports as required.
Ensure all student tellers are in balance and assist in locating outages, including balancing to cash and proof of all transactions.
Perform regular unannounced audits of teller cash during working hours; report any significant differences.
Assists customers with opening and closing of accounts as needed.
Maintain a strong working knowledge and adhere to bank policies, procedures, and systems.
Perform other related duties as assigned.