Account Services Manager

Environmental Diversified Services • Charlotte, NC

1d • $85,000 • Onsite

About The Position

As an Account Services Manager at EDS, you'll be the trusted on-site partner for our customers, ensuring their day-to-day needs are met while uncovering opportunities to deepen relationships and drive additional revenue. You'll play a critical role in keeping customers satisfied, informed, and supported, while freeing up operations to focus on flawless execution.
If you're organized, proactive, customer-focused, and thrive at the intersection of service, communication, and growth, this role offers real impact and visibility.

Requirements

• Must pass a criminal background check
• Must pass a pre-employment drug screening
• Must have a valid driver's license and a clean MVR
• Must be available on-call for urgent client needs

Nice To Haves

• Have experience in restoration, remediation, construction, or service-based industries (preferred)

Responsibilities

• Communicate and follow up with customers weekly or biweekly.
• Serve as the liaison between customers and internal teams.
• Identify opportunities, coordinate service, and inform Business Development.
• Inform Business Development and Operations of client issues.
• Provide billing information and assist with collections and documentation.
• Conduct weekly walkthroughs at job sites.
• Respond to customer emails daily.
• Attend project-related company events.
• Write proposals and task orders.

Benefits

• Competitive base salary + uncapped commissions
• Full benefits (medical, dental, 401k)
• Career growth with a national brand that actually delivers what it sells

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 51-100 employees