Account Manager Passenger Services

Swissport International AG•Chicago, IL

1d•$80,000 - $80,000

About The Position

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary The Account Manager Passenger Services supervises the daily operation from an administrative and operational standpoint to ensure passenger service staff meet customer airlines targets while abiding by all Swissport and customer procedures and regulations. Serves as primary point of contact with customer and passenger service manager for accounts assigned. Cover as manager on duty for Swissport in the absence of a Duty Manager. The expected pay rate is $80,000/annually. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Requirements

University degree or equivalent.
5 years leadership experience.
Computer literate with proficiency in MS, Excel, Outlook.
Excellent leadership skills with a proven track record of managing people.
Above-average ability to work under pressure.
Flexible to work different working schedule including evenings, weekends and holidays.
Excellent oral and written communication skills.

Nice To Haves

Bilingual English/Spanish preferred.
Extensive airport operational experience.
Knowledge of AE, FSC, SWP point system preferred.
Previous Swissport account supervisor experience a plus.

Responsibilities

Supervise and control staff scheduling, reporting and absences.
Control of daily staff payroll, hours, exceptions and overtime.
Monitors personnel appearance and compliance during the operation.
Maintains applicable safety and quality standards.
Maintains, updates company's manuals and documentation.
Enters daily hours into FSC.
Is responsible for overall discipline, conduct performance and morale.
Ensures that all assigned work is completed correctly, efficiently and in a timely manner.
Conduct a full investigation for each irregularity and submits appropriate written reports.
Captures and maintains Key Performance Indicators.
Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft and equipment damage.