Account Services Director

zag creative group inc.•Edmonton, AB

1d•Onsite

About The Position

zag is a ~25-person marketing and advertising agency in Edmonton that does work across Canada and in the US. We're looking for someone to lead our accounts team, shape client relationships, and raise the standard of our work. This role is about judgment, knowing when something isn't right, whether it's strategy, scope, or execution, and having the confidence to say it and fix it. You don't need to do the work yourself, but you need to understand it well enough to know when it's off. In client meetings, you'll be the person who catches it and pushes back thoughtfully when a client asks for something that sounds reasonable but is the wrong priority or wrong use of budget. In scoping, you'll ask the right questions before anything is promised when a request looks straightforward but has hidden variables. In delivery, you'll ensure deliverables are not just meeting the brief but are also great, and you won't let mediocrity slide.

Requirements

Led client relationships and teams directly
Can push back with clients and build trust doing it
Hires, develops and holds people accountable
Brings solutions, not just problems
Comfortable making decisions
Has been in the work, not just around it
Leads from experience, not from a process doc
Comfortable challenging clients and teams
Takes ownership and follows things through
Wants to build something exceptional, not just maintain the status quo
Silence in a meeting makes you want to fill it with the right question, not small talk
Would rather be respected than liked

Responsibilities

Own client relationships end-to-end
Lead and develop the Accounts team
Shape strategy and challenge thinking in the room
Anticipate needs, not just respond to requests
Protect and grow revenue across all accounts by staying ahead of risks and opportunities
Make the call and know what needs escalation and what doesn't