Account Services Coordinator, NYC

Steven Madden, Ltd.•New York, NY

48d•$22 - $24•Onsite

About The Position

The Account Services Coordinator is responsible for supporting the coordination of specified accounts with independent apparel stores, specialty stores, and major department stores. This position supports the Wholesale Handbag and Accessories business. The responsibilities described below are considered essential functions of the role. This position is based in our NYC office and requires working on-site five days per week.

Requirements

Bachelor's degree or equivalent experience
Minimum of 1 year in customer service
Proficient in Microsoft Office Suite specifically Excel
Excellent interpersonal, problem-solving, and organizational skills

Responsibilities

Acting as a liaison between account executives and boutique wholesale customers across all U.S. regions
Facilitate D2C operations for Steve Madden Apparel, directly fulfilling all online U.S. customer orders in an accurate and timely manner
Use CRMs such as Infor M3, and Qlik Sense to strategically manage allocation and fulfillment of all monthly and immediate POs to meet and exceed wholesale clients' expectations
Accurately manage customer data by providing invoices, order tracking, order confirmations, and more upon request
Able to manage multiple projects and deadlines with support and resources as needed
Perform other duties and special projects as assigned
Assist in processing, inputting, and tracking new POs and reorders for assigned accounts into the wholesale system
Maintain accurate records of customer orders and account information, including basic details, expected delivery dates, and ATS adjustments
Assist with the request, tracking, and distribution of samples, ensuring timely communication of feedback to relevant departments
Provide support in maintaining regular communication with customers, buyers, and accounts to provide basic order status updates, address, and credit inquiries
Assist in ensuring compliance with customer guidelines and requirements by utilizing available resources and communicating effectively with relevant stakeholders
Assist in generating and sending basic documents such as invoices and order confirmations to customers