Business Services Manager (NYC)
About The Position
The Business Services Manager is responsible for overseeing the day-to-day delivery of core business services through a team of junior professionals. This role focuses on people management, operational execution, workflow efficiency, and service quality within a professional services environment. You will manage a team of 5–10 junior team members, ensuring work is completed accurately, on time, and in alignment with internal standards and client expectations. This is a hands-on leadership role requiring strong organizational skills, process discipline, and the ability to coach and develop early-career professionals.
Requirements
- 3–5+ years of experience managing teams of 5–10 people
- Prior experience in a professional services environment (consulting, accounting, compliance, legal services, managed services, or similar)
- Demonstrated ability to manage junior or early-career professionals
- Strong operational mindset with attention to detail and process discipline
- Proven ability to meet deadlines and manage competing priorities
- Excellent written and verbal communication skills
- Comfortable working in a fast-paced, client-focused environment
Nice To Haves
- Experience managing workflow-driven or production-style teams
- Exposure to regulated or process-heavy industries
- Experience implementing or improving operational processes
- Familiarity with performance metrics, SLAs, or service delivery KPIs
Responsibilities
- Team Leadership & People Management
- Directly manage, coach, and support a team of 5–10 junior team members
- Conduct regular 1:1s, performance reviews, and goal-setting sessions
- Support onboarding, training, and professional development of team members
- Foster accountability, collaboration, and a high-performance culture
- Act as the first point of escalation for team-level issues
- Service Delivery & Operations
- Own day-to-day execution of assigned business services and workflows
- Ensure work is completed accurately, consistently, and within defined timelines
- Manage workload distribution, capacity planning, and task prioritization
- Monitor service quality and ensure adherence to internal processes and standards
- Identify operational risks and proactively address bottlenecks
- Process & Continuous Improvement
- Document and refine standard operating procedures (SOPs)
- Identify opportunities to improve efficiency, quality, and scalability
- Partner with leadership to implement process improvements and tooling changes
- Track operational metrics related to productivity, quality, and turnaround time
- Cross-Functional Collaboration
- Work closely with account management, client services, and leadership teams
- Communicate status updates, risks, and resourcing needs clearly and proactively
- Support special projects and operational initiatives as needed
Benefits
- 10 days of paid time off (PTO)
- 11 paid federal holidays
- 401(k) with 4% company match
- Monthly healthcare stipend
- Gym membership stipend
- Weekly team lunches and in-office snacks
- Eligible for stock options grants after year 2
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
