Account Services Coordinator

Interstate Batteries•Dallas, TX

36d

About The Position

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch. be your best self At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us! Purpose of Job: Serving alongside the National Account Support team as an integral part of the Enterprise customer support system, the Account Services Coordinator (ASC) supports new account launches, account and program changes, dealer maintenance, reporting, and program testing. As the account and dealer database subject matter expert (SME), the ASC ensures customer data integrity through audits, data remediation, mass updates, standard work enforcement, and data change approvals. The ASC also supports Account Executives/Managers, Distributor Partners, and internal cross-functional teams.

Requirements

Proficient in MS Office applications with expert Excel and pivot table design experience
Detail oriented with an absolute commitment to quality and excellence
Superior analytical skills with strong attention to detail
Customer service and/or account support experience (5+ years)
Knowledge of general business processes and related data (5+ years)
Critical and strategic thinker with creative problem-solving abilities
Team Player with strong self-discipline and self-motivation
Excellent verbal and written communication skills
College degree or equivalent work experience

Responsibilities

Corporate Level Maintenance (20%) Primary owner of the National (NAC), Regional (RILD) and WD/Jobber (WDJ) customer database Key Team Member in account setups, changes, terminations, and issue resolutions Ensures data base integrity through audits, critical feedback to business processes, and data remediation
Dealer Level Maintenance (25%) Approval of change requests received from NAC, RILD and WDJ teams Create/Improve mechanisms to secure required data for initial account setups Accountable to maintain dealer data integrity through audit creation/execution and data remediation Execute mass updates as required/requested by Account Support and Sales Responsible to work with WDJ, RILD, and Master Data Governance partners to maintain data standards Cross-train Team Members to ensure business continuity
Cross-Functional Support (25%) Approval of SAP database change requests from other internal departments SME and critical thought partner in root cause analysis of account and program issues Execute Mass BP changes for Distributor Audits Responsible for creation and maintenance of Standard Work for dealer maintenance processes Work with cross-functional leaders and teams to provide critical feedback regarding Standard Work Participate as SME in special projects as requested in support of NAC, RILD, and WDJ programs Utilize CRM/CSM tool to track all database related corporate/dealer maintenance
Pricing (%) (5%) Execute bulk pricing changes In coordination with the pricing team, audit pricing and execute change requests
Systems Application/Competency (25%) Participate in weekly IT UAT Sprints for system enhancements and updates Foster partnership with IT resources to ensure system integrations are delivering as expected Increase productivity through continuous improvement of system reporting, functionality, and enhanced processes

Benefits

Comprehensive healthcare benefits, company supported wellness program, onsite fitness center
Wide range of professional development opportunities, training, resources and tools
Competitive pay and bonus structure, saving and investment options that help you reach your financial goals and plan for your future benefits vary by office

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