EVV & Assessment Services - Account Coordinator, EVV

Wellcove/CHCS-Services • Pensacola, FL

20h • Remote

About The Position

The Account Coordinator position plays an integral role in our customer's onboarding and ongoing success. You will become a subject matter expert of AssuriCare’s products, with the expectation of educating our customers on the benefits and features available to them to facilitate LTC claim submissions.

Requirements

• Excellent computer skills including proficiency with Microsoft office applications and Adobe Acrobat.
• Accountable and able to work remotely and independently.
• Display a positive ‘can do’/customer-first attitude.
• Excellent communication skills and appropriate etiquette, great phone manners, and ability to speak with a wide range of personalities. Demonstrate a high level of proficiency in the use of the English language in oral and written forms.
• Willing to learn new duties and technology-related skills as required.
• Collaborative team spirit.
• Ability to pass background screening and drug test (includes marijuana)
• Ability to produce a high school, GED or college diploma upon request.
• Ability to provide responses from three professional references.
• Able to provide a dedicated remote work location free from background noises, interruptions and desk clutter.
• Able to provide reliable internet connection and access to smart phone.
• High School or equivalent required

Nice To Haves

• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.

Responsibilities

• Answer inbound calls to assist and educate callers on the utilization of AssuriCare's services
• Gather information from callers and complete accurate data entry
• Deliver outstanding customer service via phone and email, displaying professionalism, empathy, a sense of urgency, and a genuine willingness to help
• Independently process caller requests accurately and promptly in AssuriCare’s proprietary system, and escalate as appropriate
• Comply with Customer Support objectives, performance standards, and policies
• Effectively use knowledge base and process resources to ensure the delivery of accurate information and error-free processing of requests
• Receiving a score of 85% or greater on QA scores (2 completed each month)
• Not exceeding 30-minute meal and break times daily
• Averaging 15% or less on After Call Work Time
• Team collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED