EVV & Assessment Services - Account Coordinator, EVV

Wellcove•PENSACOLA, FL

10h•Remote

About The Position

The Account Coordinator position plays an integral role in our customer's onboarding and ongoing success. You will become a subject matter expert of AssuriCare’s products, with the expectation of educating our customers on the benefits and features available to them to facilitate LTC claim submissions.

Requirements

Excellent computer skills including proficiency with Microsoft office applications and Adobe Acrobat.
Accountable and able to work remotely and independently.
Display a positive ‘can do’/customer-first attitude.
Excellent communication skills and appropriate etiquette, great phone manners, and ability to speak with a wide range of personalities.
Demonstrate a high level of proficiency in the use of the English language in oral and written forms.
Willing to learn new duties and technology-related skills as required.
Collaborative team spirit.
Ability to pass background screening and drug test (includes marijuana)
Ability to produce a high school, GED or college diploma upon request.
Ability to provide responses from three professional references.
Able to provide a dedicated remote work location free from background noises, interruptions and desk clutter.
Able to provide reliable internet connection and access to smart phone.
Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
High School or equivalent required
Sedentary work.
Repetitive motion.
Substantial movements (motions) of the wrists, hands, and/or fingers.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.

Responsibilities

Answer inbound calls to assist and educate callers on the utilization of AssuriCare's services
Gather information from callers and complete accurate data entry
Deliver outstanding customer service via phone and email, displaying professionalism, empathy, a sense of urgency, and a genuine willingness to help
Independently process caller requests accurately and promptly in AssuriCare’s proprietary system, and escalate as appropriate
Comply with Customer Support objectives, performance standards, and policies
Effectively use knowledge base and process resources to ensure the delivery of accurate information and error-free processing of requests
Receiving a score of 85% or greater on QA scores (2 completed each month)
Not exceeding 30-minute meal and break times daily
Averaging 15% or less on After Call Work Time
Team collaboration