Account Service Representative - 1st Shift (Hybrid)
About The Position
As an Account Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications. You will provide phone support for inquiries from sales and healthcare professionals, engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers. You will also provide feedback and suggestions to improve service levels, internal processes and customer support methodology, and support the Sales Department by providing answers to questions generated by telephone, e-mails and fax. Additionally, you will keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. You will determine charges for product requests/usage, collaborate with Accounts Receivable on invoice disputes/discrepancies, and take appropriate action required to resolve disputes. Maintaining customer pricing in systems of record, including entering contracts as required, implementing and supporting Quality initiatives throughout the Customer Service workflow, and implementing procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes are also key responsibilities. You will provide support beyond standard hours as needed if call volume and/or workload require additional time.
Requirements
- High School Diploma or GED
- Two (2) years’ relevant work experience
- Ideal candidate lives within commutable distance to Draper, UT Stryker location
Nice To Haves
- Experience as account representative
- SAP experience
- Medical experience
- Billing experience
Responsibilities
- Provide phone support for inquiries from sales and healthcare professionals
- Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers
- Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
- Support Sales Department by providing answers to questions generated by telephone, e-mails and fax
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute
- Maintain customer pricing in systems of record, including entering contracts as required
- Implement and support Quality initiatives throughout Customer Service workflow
- Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
Benefits
- Travel Percentage: 10%
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
