Account Service Representative, Houston

Coast To Coast Motors•Houston, TX

About The Position

We are looking for a reliable Debt collector to contact debtors and claim outstanding debts towards their creditors. You will be responsible for recovering the money owed in as little time as possible. This position can be stressful, difficult and very rewarding at the same time. A debt collector will have to be polite and sensitive towards people while also remaining committed to their purpose with persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

Requirements

Proven experience as debt collector
Emotional intelligence dealing with a variety of personalities
Experience in working with targets and tight deadlines
Knowledge of relevant legal requirements
Working knowledge of MS Office and databases
Excellent communication and people skills
Apt in negotiating and persuading
Ability to be polite and compassionate while maintaining confidence

Nice To Haves

High school diploma is preferred

Responsibilities

Keep track of assigned accounts to identify outstanding debts
Provide human understanding and compassion at all times
Plan course of action to recover outstanding payments
Locate and contact debtors to inquire of their payment status
Negotiate payoff deadlines or payment plans
Handle questions or complaints – showing empathy and kindness
Compliment debtors on past successes to build rapport
Investigate and resolve discrepancies
Create trust relationships with debtors when possible to avoid future issues – building customers for life.
Update account status and database regularly
Alert superiors of debtors unwilling or unable to pay when necessary
Alert superiors of debtors willingness and ability to pay – celebrating successes
Comply with requirements when legal action is unavoidable