Client Care Center-LightStream

Truist Bank•Arlington, TX

2d•Onsite

About The Position

Account Service Representatives (ASRs) provide world-class servicing support to current and potential LightStream clients by assisting clients through the application process and account maintenance functions. ASRs must have a thorough understanding of all servicing procedures and processes across the LightStream product suite.

Requirements

Bachelor’s Degree, or equivalent education and related training or experience
Ability to work in a fast-paced, multitasking, and team-oriented environment
Strong verbal and written communication skills
Ability to focus on tasks at hand, interpret information logically to solve problems, and answer questions via phone and email appropriately
Ability to provide clients and teammates with excellent service

Nice To Haves

Call Center Experience
Customer Service Experience
Account Management Experience

Responsibilities

Provides LightStream clients with world-class customer service by assisting them through the application process and through funding their loan. Answers inbound calls and emails from clients, potential clients, or third parties and teammates in support of opening accounts.
Provides account management for clients across the clients relationship with LightStream. Perform medium and long term tasks and processes that support payment processing, SCRA adjustments, customer surveys and experience guarantees, disputes processing, legal support processing and default management.
Gain advanced understanding of policies and procedures for LightStream Account Services.
Meet/exceed monthly performance requirements as evidenced by Ongoing QC Reviews.