Remote Account Resolution Specialist

BCA Financial Services•Columbia, SC

1d•Remote

About The Position

BCA Financial Services, Inc. is seeking detail-oriented full-time Collections Specialists for a remote position. The role involves working with clients' customers to address inquiries and concerns related to their accounts, improving collections through active communication, initiating appropriate actions, and maintaining records. The goal is to provide a seamless interface between BCA Financial Services, Inc. and the creditor client. This is a fast-paced environment where solution-driven individuals who provide exceptional customer service will be rewarded and recognized.

Requirements

High school diploma or equivalent
Minimum of 1 year working in a call center environment with a focus in customer service, billing or collections
Effective interpersonal and human relations skills
Effective verbal and written communication skills
Strong understanding of principles for providing effective customer service including customer needs assessment, meeting quality standards for service and continual evaluation of customer satisfaction
Basic Knowledge of medical terminology
A proven track record of strong negotiation and trouble shooting skills
A persuasive style of communication, stimulating and motivating others to action while being aware of and responsive to their needs and concerns
Above average critical thinking skills
Have a quiet and private workspace.
High speed internet with the ability to hardwire via 50 ft. ethernet cable from modem to your PC.
Sufficient internet speed to support video/web/audio and voice-over-IP (VoIP) (at least 20mbs download and 10mbs upload).
Wi-Fi and hotspots are not supported.
Must connect to modem via 50 ft. ethernet cable.
Must meet all the technical requirements prior to the first day of training.
Must live in one of the following states: FL, GA, MO, NE, NC, SC, TN, TX, or VA.

Responsibilities

Provide exceptional customer service to our client’s patients while accurately recording their information.
Assist with account resolution by communicating account information, offering solutions, and establishing payment arrangements.
Handle high volumes of inbound and outbound calls.
Work with various computer programs and will be responsible for meeting individual metrics.
Make outbound and receive inbound calls and maintain clear and concise documentation of all attempts and/or contacts made and received directly on the computerized collection system.
Encourage payment in full on accounts through credit card, check and pertinent health care coverage or if appropriate, schedule partial payment plans.
Answer all inquiries from consumers promptly; attempt to resolve consumer concerns by inquiring as to specific issues and clarifying those issues.
Maintain assigned productivity standards and meet assigned performance standards on a consistent basis.
Effectively communicate and accurately process account updates, changes.
Demonstrate accuracy and thoroughness, look for ways to improve and promote quality, apply feedback to improve performance, monitor own work to ensure quality.
Demonstrate a strong working knowledge of, and comply with, the Federal Fair Debt Collection Practices Act (FDCPA), the Florida Commercial and Consumer Collection Practices Act (FCCCPA), the Fair Credit Reporting Act (FCRA), the Health Insurance Portability and Accountability Act (HIPAA) and other statutes, laws and regulations pertinent to the collection industry as well as industries served.