Account Resolution Specialist

VELOCITY CREDIT UNION•Austin, TX

2d•Hybrid

About The Position

Account Resolution Specialist This position is hybrid remote and will require work onsite at our north Austin, TX headquarters. We are looking for dynamic, extraordinary people with a passion for providing outstanding service and financial solutions to our members. If you enjoy working in the service industry, offering problem-solving solutions while building relationships that create long-lasting connections, this may be the job for you! As a point of contact for our members, you will be an excellent active listener, outstanding communicator, and master problem solver. Account Resolution Specialists have the responsibility for the collection of all delinquent accounts of consumer loans, credit cards, and other loans. Your skills will include working in a fast-paced environment, presenting the value of solutions, and working toward mutual goals for the members and Velocity Credit Union.

Requirements

Three to five years of collections and/or lending experience, including providing support to customers over the phone or in person.
High school diploma, GED, or vocational equivalent required.
Excellent verbal, written, listening skills, and proficiency in using common office applications and office equipment.
Passion for providing outstanding customer service with the ability to problem-solve.
Effective time management skills including the ability to prioritize multiple responsibilities and organize work tasks.
Ability to work in a fast-paced environment with high attention to detail.
Adaptable to a productive team environment where knowledge is shared and feedback and coaching are welcomed.

Responsibilities

Collection of all delinquent accounts of consumer loans, credit cards, and other loans.
Ownership of the customer experience through issue resolution.
Presenting the value of solutions.
Working toward mutual goals for the members and Velocity Credit Union.